Process and Reporting Specialist

Position Summary

Support core academic records operations within the Office of the Registrar, focusing on student record maintenance, registration adjustments, workflow and forms administration, reporting, compliance support, and customer service. Ensure data integrity, maintain confidentiality per FERPA, manage reports, and support system testing and process improvement initiatives.

• Research and resolve registration and records discrepancies; manage registration adjustments including drops, corrections, late enrollment, and disputes; process all reports within the Records and Registration area.
• Collaborate with academic and administrative departments on complex records matters, support training, assist with operational continuity, and handle inter‑institutional records processing.
• Serve as Designated School Official for international students; process SEVIS updates and international student record changes.
• Provide high‑level customer service: assist front counter inquiries, answer phones and emails, respond to escalated inquiries within 24 hours, and support the team during high‑volume periods.

• Bachelor’s degree or equivalent experience (2 years of experience per 1 year of education).
• Experience with a Student Information System (SIS) in a Registrar, Academic Records, or Enrollment Services office.
• Experience with data integrity and compliance reporting, including interpreting and resolving discrepancies.

• Experience with National Student Clearinghouse reporting and/or NCAA enrollment verification for student‑athletes.
• Ability to manage multiple platforms simultaneously (SIS, NSC, and related systems).
• Familiarity with SIS platforms such as Banner, Workday, or People Soft.

Full‑time, 40 hours per week. Exempt Monday – Friday, 8:00AM – 5:00PM. Occasional evening and weekend hours may be required. Hybrid schedule: 2 days on campus, 3 days remote. No travel required.

Annual range: $47,300 – $60,000. Final salary will consider internal equity, experience, education, and training.

The University offers a comprehensive benefits package that includes medical, vision, and dental coverage, free RTD pass, tuition reimbursement, life and supplemental insurance, retirement plans, and long‑term disability coverage.

For a brief overview, see https://(Use the "Apply for this Job" box below)..

Metropolitan State University of Denver is a vibrant, access‑oriented campus community that values diversity, equity, and inclusion. We celebrate a student body where nearly 58% are first‑generation and over 50% are students of color. We are a designated Hispanic‑Serving Institution and pursue a just and equitable environment that extends beyond representation to critical inquiry, dialogue, and action. We strive to create a culture of belonging for all community members.

The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation under the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at total rewards.