Executive Administrative Assistant-Hilton Denver Center

Responsibilities

• Answer phones and ensure all inquiries are dealt with accurately, timely and in a professional manner within the same business day or by 10am the next business day.
• Type correspondence, reports and forms and prepare simple written correspondence.
• Post, distribute and close all job opening requests.
• Prepare POs and check requests.
• Assist managers on projects, proposals and special events.
• Assist managers with copying, faxing, scanning and shipping needs.
• Review departure calls for any possible customer care issues and remedy with the guest.
• Receive all customer care issues and resolve or send to the appropriate manager; ensure all issues are closed within three days.
• Make all VIP and reservations and set up amenities and fill out comp forms and obtain signatures.
• Review VIP guest log and ensure an appropriate arrival and stay experience with notes/amenities.
• Review guest’s special request log and ensure execution of needs.
• Process mail, invoices and date‑stamp all items and ensure postage meter is full.
• Enter any checks received for events, payments.
• Email all arriving guests two days out with arrival email and respond.
• Participate in weekly guest service meetings.
• Process POs, order, enter in appropriate checkbook and maintain inventory of office supplies.
• Process expense reports for EC.
• Make and issue gift certificates, keep GC log up to date and make GC reservations.
• Maintain timely and effective paper flow and communications within the office.
• Maintain cleanliness and order of the executive office.
• Assist with any administrative requests from EC members.
• Provide professional and positive communication to both guests and fellow employees.

High school diploma or vocational secretarial.

Previous secretarial experience preferred.

• Ability to type 60 WPM, Microsoft Word, Excel, Publisher and PowerPoint.
• Alphabetizing, grammar and punctuation skills; standard business letter formats; strong editing skills.
• Excellent attention to detail and multi‑tasking skills.

• Bending/kneeling – repeated bending and kneeling required while filing.
• Mobility – must be able to reach all areas of the hotel to assist clients.
• Occasional standing.
• Occasional carrying and lifting of files and office items up to 25 lbs.
• Ability to read contracts and letters, balance a diary and use a computer.
• Ability to communicate clearly with customers and other departments.
• Ability to read manager’s letters and help prepare contracts and proposals.

• General office and hotel environment.
• Employee Referral Program – $500 to $1000 based on position.
• Free Monthly RTD Eco Pass – full time only.
• Sage Savings Spot – deals on furniture, electronics, cell phone plans, flowers, restaurants and more.
• Company‑paid short‑term disability.
• Paid FMLA leave for up to 12 weeks.
• Discounted hotel rates at all Hilton & Sage‑managed hotels & restaurants.
• Medical, dental, vision, 401K & flex spending account (full‑time employees).
• Paid time off for vacation, sick days and holidays (full‑time employees).
• A fun work environment encouraging individuality, recognition, growth and development.

USD $20.00 – USD $22.00 /hr.