Temporary Aide: DORA​/Public Utilities

Hybrid Workplace Arrangement:
Although this position will be designated under the department's hybrid workplace program, it will still be required to report to the department office on a scheduled basis and at the discretion of the supervisor, based on business need.

This announcement may be used to fill multiple vacancies.

The Department of Regulatory Agencies (DORA) is dedicated to preserving the integrity of the marketplace and is committed to promoting a fair and competitive business environment in Colorado.

Consumer protection is our mission.

DORA values and promotes diversity, supporting a workplace that is inclusive of people from different backgrounds and experiences; creating an environment that is reflective of our communities; promoting positive relationships; and putting forth unique perspectives to fulfill our mission.

• Employer-sponsored RTD Eco Pass, with offices located at Civic Center Plaza, above the RTD Civic Center station and just a few blocks from RTD light rail.
• Extensive work-life programs such as flexible schedules, training and professional development opportunities on a wide variety of subjects, and more!
• Employee wellness programs, including the Colorado State Employee Assistance Program (CSEAP), which provides free, confidential counseling services.
• Bike-to-work programs, including access to storage lockers and bike racks.
• Flexible retirement benefits, including a choice of the PERA Defined Benefit Plan or the PERA Defined Contribution Plan, plus optional 401K and 457 plans.
• Medical and Dental Health Insurance for employees and optional coverage for their dependents.
• Life Insurance for employees, and optional coverage for their dependents.
• Paid Time Off, including 11 paid holidays.
• Short- and long-term disability coverage.
• Tuition assistance program.

To learn more about our benefits, visit (Use the "Apply for this Job" box below)..

The Colorado Public Utilities Commission (PUC) serves the public interest by effectively regulating utilities and facilities so that the people of Colorado receive safe, reliable, and reasonably-priced services consistent with the economic, environmental and social values of our state.

Position: SGA 35089

This position supports the transportation program by creating or modifying industry training materials, including providing guidance on what to do before/after obtaining an authority or permit, explaining how to properly use common forms, and overviewing other requirements and expectations. This position updates the website, creates training videos, and develops generalized and industry-specific training programs; supports the transportation program in various projects and reports, including identifies and collects documentation/records, reviews and analyzes data, and drafts/prepares certain materials;

and supports the transportation program with various administrative duties, including phone/email communications, prints and organizes documents/records, assists customers with questions and other functions, and interacts with internal databases.

MINIMUM QUALIFICATIONS (MQs)

Option 1:
Experience

• Two (2) years of experience providing administrative office support, which must include at least four (4) of the following:
  • Experience providing outstanding customer service both internally and externally in person, by phone, incoming mail, and electronically;
  • Experience managing multiple projects and competing interests;
  • Experience compiling and analyzing data, including data entry;
  • Experience with creating or modifying training and/or technical instructions/resources (i.e. video training, printed information, etc.);
  • Experience with updating content for websites and/or social media posts.

Option 2: A Combination of Education AND Experience

A combination of education and experience which amounts to two (2) years, including the following:

• Partial credit demonstrating completed college/university coursework that did not result in a degree (please attach an unofficial copy of transcripts).
• Experience providing administrative office support, which must include at least four (4) of the following:
  • Experience providing outstanding customer service both internally and externally in person, by phone, incoming mail, and electronically;
  • Experience managing multiple projects and competing interests;
  • Experience compiling and analyzing data, including data entry;
  • Experience with creating or modifying training and/or technical instructions/resources (i.e. video training, printed information, etc.);
  • Experience with updating content for websites and/or social media posts.
• Note:
  
  The combination of both education and experience will need to amount to two (2) years.

OR

• Partial credit demonstrating completed college/university coursework in an accredited community college, college, or university that did not result in an associate's or a bachelor's degree, amounting to two (2) years…