Guest Experience Associate

The Daniels Fund, established by cable television pioneer Bill Daniels, is a private charitable foundation dedicated to making life better for the people of Colorado, New Mexico, Utah, and Wyoming through its grants program, scholarship program, and ethics initiative.

The Daniels Fund strives to ensure its work reflects Bill Daniels’ written directives, values, and unmistakable style. Bill was a patriotic American who served our country in two wars. He was a capitalist who loved our free enterprise system and was well known for his generosity to people from all walks of life. Guided by his compassion, Bill transferred his $1 billion estate to form the assets of the Daniels Fund to carry forward his legacy of giving.

Since its founding, the Daniels Fund has become a permanent fixture in the communities it serves and continues to make significant and lasting impact. The Daniels Fund has been named one of the “Best Places to Work” by the Denver Business Journal and Inc. Magazine reflecting its dedication to creating an atmosphere where associates thrive, grow, and contribute in a meaningful way.

The Guest Experience Associate sits at the intersection of hospitality, office operations, and brand stewardship. This role is responsible for creating a seamless, high-touch experience for all guests while supporting the daily rhythm of the office and overseeing the Daniels Fund’s premier community meeting space.

From the first phone call to the final impression of a visit, this individual ensures every interaction reflects the integrity, warmth, and excellence that defined Bill Daniels. This role is ideal for someone who thrives in a dynamic environment, takes pride in details, and enjoys creating exceptional experiences for others.

The Guest Experience Associate will:

• Deliver a warm, professional, personalized welcome to all callers and visitors.
• Serve as a knowledgeable ambassador of the Daniels Fund and Bill Daniels, sharing stories and impact to inspire guests.
• Ensure all public spaces consistently reflect a high standard of excellence and reinforce the organization’s brand.
• Build and maintain strong relationships with frequent visitors, partners, and stakeholders.

• Own the end-to-end experience for the Daniels Fund’s 2,500 sq. ft. community meeting space (5 rooms).
• Coordinate scheduling, logistics, and on-site execution for internal and external meetings.
• Provide “white-glove” service as the on-site host, ensuring a seamless and high-quality experience.
• Monitor usage, track trends, and provide insights to improve utilization and experience.
• Conduct tours and respond to inquiries with professionalism and attention to detail.

• Answer and route incoming calls and inquiries with professionalism and care.
• Manage the organization’s general email inbox, ensuring timely and accurate responses.
• Coordinate mail, shipping, and package distribution.
• Maintain office supplies and inventory to support daily operations.
• Support internal meetings and events to ensure smooth execution.
• Maintain accurate data in Salesforce and assist with reporting and list generation.
• Partner with the Facilities and Administrative Services Manager to support daily operations and special projects.
• Identify opportunities to improve processes, systems, and efficiency.

Assist with special projects and perform other duties as assigned.

You are mission-oriented and values aligned. You have a passionate commitment to Bill Daniels’ mission and values and an eagerness to incorporate his thinking into activities. You understand first-hand the importance of the foundation always adhering to Bill Daniels’ principles, style, and direction. You value and respect the Fund’s uniqueness, reputation, and impact. You are aligned with Bill Daniels’ values and stated priorities to advance his legacy.

You are customer-service driven. You are a natural host – you go the extra mile to ensure others are satisfied in a timely fashion. You are helpful and empathetic. You love working with people and have a knack for putting people  value each interaction and…