Senior Donor Services & Stewardship Coordinator Job Denver area,Colorado USA,Administrative/Clerical

Senior Donor Services & Stewardship Coordinator

National Jewish Health is seeking a Senior Donor Services & Stewardship Coordinator to join the Development team. This role supports donor stewardship and gift records by preparing tax receipts, validating donor and donation data, and ensuring the accuracy of donor records. The position plays an important role in maintaining strong donor relationships through timely acknowledgments, responsive communication, and close collaboration with internal partners.

Key responsibilities include:

Prepares, proofs, and mails tax receipts and donor acknowledgments, including weekly receipts and daily tribute cards.
Verifies gift processing and donor data against source documentation and updates records in Blackbaud Raiser's Edge.
Processes matching gifts and partners with the Finance Department to reconcile and resolve gift record discrepancies.
Responds to donor inquiries by phone and mail with a high level of customer service.
Assists with special projects and provides backup coverage as needed.

National Jewish Health, the nation's leading respiratory hospital, combines innovation, compassion, and excellence to advance patient care, research, and education. With a legacy dating back to 1899, it continues to lead in treating complex respiratory and related conditions. Each role plays an important part in advancing this work and making a meaningful and lasting impact on patients and families around the world.

Position Summary Responsible for preparing tax receipts ($500+), validating data and identifying changes required on donor records & donations.

Essential Duties

Processes technical and complex projects such as correspondence, acknowledgements, tracking, memos, best practices, documentation, reports, charts, lists, tables, short statistical reports, and proofing.

Verifies gift processing data entry against source documentation, identifies errors and makes appropriate changes in Raiser's Edge.

Creates, proofs and mails weekly tax receipts/acknowledgements and daily tribute cards.

Processes matching gifts and makes database changes as needed.

Handles donor phone calls and responds to donor comment mail.

Works with Finance Department to assure accuracy of gift records, outlining change requests and tracking them until completion.

Assists with special projects as needed.

Other Duties

Performs as back-up to staff absences and vacancies, as necessary.

Competencies

Accountability:
Accepts full responsibility for self and contribution as a team member; displays honesty and truthfulness; confronts problems quickly; displays a strong commitment to organizational success and inspires others to commit to goals; demonstrates a commitment to National Jewish Health.

Business Acumen:
Using economic, financial, market, and industry data to understand and improve business results; using one's understanding of major business functions, industry trends, and own organization's position to contribute to effective business strategies and tactics.

Collaboration/Teamwork:
Cooperates with others to accomplish common goals; works with employees within and across his/her department to achieve shared goals; treats others with dignity and respect and maintains a friendly demeanor; values the contributions of others.

Customer Focus:
Ensuring that the customer perspective is a driving force behind business decisions and activities; crafting and implementing service practices that meet customers' and own organization's needs.

Peer Relationships:
Interacts with others in a constructive, positive, and respectful manner, regardless of individual differences. Assists team members or co-workers in achieving personal goals and completing assignments.

Supervisory or Managerial Responsibility None

Travel None

Core Values

Be available to work as scheduled and report to work on time.

Be willing to accept supervision and work well with others.

Be well groomed, appropriately for your role and wear visibly.

Be in compliance with all departmental and institutional policies, the Employee Handbook, Code of Conduct and completes Net Learning by due date annually.

Promotes a workplace culture based on mutual respect and merit, where…