Operations Manager Spanish​/English bilingual

Operations Manager Spanish / English Bilingual Required

Emergency Family Assistance Association, Inc.

Denver Metro

Organization type:
Nonprofit

Type of role:
Full-time

Job Category:
Other

Salary: $60,000 - $65,000

Job Title:

Operations Manager

Hours of Work: 40 hours per week. This person will typically work onsite at EFAA offices Monday, Tuesday, Wednesday & Friday from 8:30 5:00 and, Thursdays from 11:00 7:30 pm. 100% onsite. Some evening/weekend work may be required. Regular and timely attendance is an essential function of this job.

Supervision:
Supervisors are responsible for hiring, training, and evaluating supervised positions consistent with EFAA policies and procedures, including annual evaluations and professional development plans for staff members. Documentation and paperwork related to supervisor responsibilities (hiring documents, compensation sheets, timesheets / absence reports, evaluations and quarterly reviews) must be completed in a timely and accurate manner.

Work Location:

1575 Yarmouth Ave, Boulder, CO

Reports to:

Operations Director

Supervises:
Front Desk and Operations Assistant

About EFAA

EFAA's mission is to provide stabilizing services, innovative programs, and transformative advocacy to strengthen families and create a thriving community. For over 100 years, EFAA has provided a local safety net to vulnerable households and has increasingly developed deeper programming to more systemically reduce poverty, prevent homelessness, build family resilience and create a more equitable community.

Position Summary

The Operations Manager is responsible for the effective day‑to‑day operations of EFAA's administrative offices at Yarmouth and the Yarmouth Annex and for maintaining strong operational discipline to ensure the smooth functioning of EFAA's main offices. This position oversees the work of the Front Desk and Operations Assistant, ensuring exceptional customer service, staff support, and a coordinated participant experience in the lobby and front desk areas.

The Operations Manager leads administrative and operational systems including office and janitorial supply management, office equipment and furniture, purchasing, invoice and receipt coordination, vendor communication, safety procedures, and the documentation and continuous improvement of standard operating procedures for Operations, Front Desk, and Lobby functions. The Operations Manager collaborates closely with teams located in the main building and annex building, including Housing and other participant‑facing teams, to support clear workflows, timely communication, and smooth daily operations.

Essential Functions

Yarmouth and Annex Office Management

Oversee administrative functions at the Yarmouth and Yarmouth Annex sites to ensure quality, compliance, risk management, and consistent support for staff and participants.

Serve as the primary point of contact for questions or concerns related to the effective running of the lobby and the participant experience, including first-tier response to immediate safety or operational concerns.

Ensure Front Desk and Lobby operations run efficiently, including coordinating coverage and personally covering the front desk as needed.

Manage a team of two staff, ensuring exceptional customer service and staff support while identifying areas for improved efficiency and potential volunteer engagement.

Lead process management and continuous improvement efforts to ensure the efficient and effective functioning of Operations, Front Desk, and Lobby services.

Develop, streamline, document, implement, and keep current standard operating procedures for Yarmouth and Annex office management, Front Desk, Lobby, Operations Assistant responsibilities, and related operational functions; communicate updates to staff as needed.

Manage office equipment, technology, furniture, and administrative assets at the Yarmouth and Annex sites, including copiers, phones, computers, postage meter, chairs, filing cabinets, and related office equipment. Coordinate maintenance and repairs with vendors, IT, the Operations Director, and other responsible parties as appropriate.

Oversee and assist the Operations Assistant with onboarding…