Clerical Healthcare Administrator

Job no: 498987
Work type: Staff Full-Time
Location: Denver, CO
Categories: Student Health / Counseling, Business Operations / Services, Admin / Executive / Office Support, Student Affairs / Services
Division: University Health & Counseling Serv

• DSA Administration: 4D Experience, Office of External Relations (OER), Budget and Planning, Special Projects
• Student Engagement & Leadership Development:
  New Student & Family Programs, 1st@DU & Pre-orientation, Post-traditional &
• Student Veteran Success, Student Leadership & Service, Student Activities and Involvement, Student Center Operations
• Office of the Dean of Students (DOS):
  Learning Effectiveness Program, Student Disability Services, Student Outreach & Support,
• Student Rights & Responsibilities
• Housing & Residential Education (HRE):
  Housing, Residential Education, Dining Services
• Recreation and Wellness: DU Outdoors, Recreation, Wellness Promotion
• The University of Denver Health & Counseling Center

The Clerical Healthcare Administrator provides a high standard of service excellence to both internal and external customers; interacts with patients to resolve patient issues and questions; demonstrates a commitment to the financial success of the HCC; demonstrates a commitment to the HCC as a whole by adherence to policies and procedures.

Demonstrates competence and initiative by performing a variety of functions, including the following: registering patients and scheduling patient visits efficiently and accurately; facilitating reception area activities; performing necessary computer tasks; scanning medical records accurately and in a timely manner; recording charges and fees accurately on patients accounts; collecting charges, as appropriate, and accurately recording the collection thereof, maintaining HCC provider (medical and mental health providers) schedules, a variety of billing responsibilities (correct coding, payment and 3rd party billing revenue capture, accounts receivable), insurance advocate for the students, member of committees within the HCC, Student Affairs and Inclusive Excellence;

facilitates appropriate resolution of student issues and/or complaints; performs routine clerical duties as assigned. Coordinates and supports educational outreach programs and serves as liaison with various private, public, and university agencies.

This position summary is not designed to capture all activities, duties, or responsibilities required for this position. Responsibilities may change or new ones may be assigned at any time.

• Interacts with patients, visitors, and HCC staff in a courteous manner, and demonstrates a sincere initiative in meeting patient needs.
• Maintains positive behaviors and attitudes; demonstrates commitment to interpersonal service towards patients, visitors, and co-workers.
• Schedules patient appointments efficiently and accurately according to practice protocols.
• Prepares, updates, and maintains patient schedules, including confirming, rescheduling, and canceling patient appointments according to practice protocols.
• Coordinates patient flow and assures immediate priorities are satisfied such as registration, schedule changes, eligibility changes and students presenting in crisis or medical urgency.
• Instruct patients how to enter their information online through the secure web portal.
• Notifies providers when a patient has canceled or rescheduled an appointment.

• Scans and updates patient’s electronic medical records, i.e., scan specialists referred visit notes, emergency room notes, prescription requests, etc., notifies referring provider or nurse for review.
• Answers the telephone promptly and courteously; routes callers; takes complete and accurate messages and relays the information to the appropriate person with accuracy, courtesy, and speed; provides routine information via phone, e-mail and face to face; monitors patient needs in the reception area; maintains neat, clean, and safe work area. Performs clerical duties such as copying forms, mailing brochures, requests for records, letters, and other clerical duties upon request of the DAF and MBD.

• Creates, implements and oversees…