ACD Front Desk Support

Title: ACD Front Desk Support

Position Type: Workstudy

College: Community College of Denver

Division: Academic Affairs

Department: CCD Arts, Communication, Design and Education Pathway

Campus: Auraria Campus

Location: Denver

Salary Range:19.29

The Arts, Communication and Design Pathway shares office suites with STEM disciplines. The front desk support position serves as a member of our office suite, welcoming and supporting office members and visitors with administrative assistance.

• First Impressions & Customer Service;
  Act as the primary point of contact for all visitors (students, faculty, guests). Assess their needs and direct them to the correct office, advisor, or resource.
• Phone & Email Management:
  Answer incoming calls using a professional script, transfer lines accurately, and monitor a central departmental inbox for general inquiries.
• Space Readiness:
  Open or close the physical front desk area (unlocking doors, turning on technology, ensuring public spaces or waiting areas are tidy and presentable).
• Mail & Package Handling:
  Receive, sort, and log daily mail, campus deliveries, and courier packages. Notify staff members of time‑sensitive deliveries.
• Office Supplies & Inventory:
  Monitor levels of basic supplies (paper, pens, toner, brochures) at the front desk and copy areas; log items that need restocking.
• Tech & Copy Support:
  Assist visitors or staff with basic troubleshooting for copiers (clearing paper jams, loading paper).
• Data Entry & Filing:
  Assist with digital or physical organization, such as scanning documents, updating basic spreadsheets, or sorting departmental files.
• Resource Distribution:
  Hand out departmental forms, maps, or informational packets, and guide users on how to properly fill them out or submit them online.
• Campus Knowledge Base:
  Stay updated on general campus events, deadlines, and building locations to answer frequent, repetitive student questions accurately.

• Utilize a Customer service mindset for an inclusive office environment
• Use Initiative and Time Management skills to be productive
• Employ basic computer skills to utilize Microsoft Office products
• Use honesty and integrity when representing yourself and respecting others
• Use professional verbal and written communication skills at all times
• Be punctual, reliable, and dependable
• Proactively address schedule as it relates to academic rigor or personal appointments

Applicants must be enrolled in a minimum of 6 credit hours with the Community College of Denver and have an active work‑study award from the financial aid office.

All Applications will be reviewed

• De‑escalation & Emotional Intelligence:
  Learn to stay calm, listen actively, and defuse frustration when managing a high‑volume office or assisting stressed visitors.
• Adaptive Communication:
  Learn to pivot communication styles seamlessly, switching from peer‑to‑peer student interactions to professional engagement with industry partners, deans, and executive leadership.
• Professional Representation:
  Develop workplace etiquette through managing centralized departmental emails, routing phone calls, and serving as the primary face of the office.
• Task Triage & Interruption Management:
  Master the ability to maintain focus on administrative tasks and projects while handling constant, unpredictable front‑desk interruptions.
• Resourcefulness & Independent Problem‑Solving:
  Cultivate critical thinking and autonomy by navigating institutional resources to solve unique or unexpected operational challenges.
• Discretion & Confidentiality:
  Build a strong ethical framework around data privacy, maintaining strict professional boundaries when handling student records and sensitive information.
• Data Integrity & Quality Control:
  Develop an eye for accuracy, double‑checking work and maintaining precision while executing specialized departmental projects.