BITS Program Assistant

Program Assistant II

HYBRID - Minimum 2 days or more in office, based on business needs

Please note:

These working arrangements are subject to change.

The purpose of the Program Assistant II is to provide office management and high-quality administrative support to the Business Innovation, Technology and Security (BITS) division. This position provides a range of high-level office, technical, and administrative support to the BITS leadership, BITS units and other CDHS program staff. Responsibilities include, but are not limited to:

• Serves as the primary division contact and source of information for internal and external customers, and responds to customers on behalf of the BITS Director.
• Serving as the primary point of contact for departmental technology resources and needs. The division coordinates with program staff to support IT operations, maintenance, modernization, and the implementation of new systems, as well as health information technology, data governance, and the use and oversight of artificial intelligence
• Working largely independently, the Program Assistant II manages multiple deadlines and projects as delegated by BITS leadership, identifies operational challenges and develops action plans to strengthen office processes, and supports leadership in maintaining best practices for hiring, onboarding, offboarding, and purchasing.
• The position also handles sensitive and confidential information and applies CDHS and OIT technical best practices while exercising sound judgment and initiative in a dynamic and sometimes ambiguous environment
• Provides a wide range of division support including composing and editing letters, memoranda, reports, and presentations; prepares copy for submission of proposals and/or reports.
• Manages and directs the BITS Director's schedule by identifying, recommending, and prioritizing requests for functions and meetings with internal and external stakeholders.
• Participates in Office / Division level Program Assistant coordination meetings to stay informed of the most recent policies, procedures, guidelines, and requirements to effectively and efficiently perform duties.
• Establishes tracking systems to coordinate workload and priorities
• Responsible for identifying office problems or areas that need strengthening and the development of action plans to correct issues identified.
• Assists BITS leadership in learning and maintaining best practices relating to hiring, onboarding, offboarding, and purchasing. This position handles sensitive and confidential information; and requires the knowledge and application of CDHS and OIT technical best practices.
• Works independently in an ambiguous environment using independent judgment/initiative on mulitple deadlines and projects.

Experience:

Five (5) years of relevant experience in an occupation related to the work assigned to this position such as executive administrative support, project management/coordination, office management, administrative technical support, process improvement or other related areas.

Education and Experience:

A combination of related education and/or relevant experience in an occupation related to the work assigned such as executive administrative support, project management/coordination, office management, administrative technical support, process improvement or other related areas equal to five (5) years.

• Experience working for the Department of Human Services or other State agencies
• Experience providing support to executive level positions or other administrative leadership
• Experience working in a fast-paced environment
• Experience with project management/coordination
• Detail-oriented and well-organized

• Standard background check and reference check required
• This position requires State of Colorado residency at the time of application and residency within the state throughout the duration of employment in this position.
• Former State employees who were disciplinarily terminated or resigned in lieu of termination must:
• Disclose that information on the application.
• Explain why the prior…