Administrative Assistant II - Address Confidentiality Program​/Hybrid

Job Title

Colorado Address Confidentiality Program (ACP) Administrative Assistant II

The Colorado Address Confidentiality Program (ACP) is a statewide program that provides protected healthcare workers and survivors of stalking/harassment, sexual assault, human trafficking, and domestic violence with a legal substitute address and mail forwarding. Under Colorado law, all state and local government agencies must accept a participant's substitute address. ACP services are intended to enhance a comprehensive safety plan and contribute to increased survivor safety.

Since its inception in July of 2008, the ACP has served over 16,600 victim-survivors.

This position will train on-site for about nine (9) months, after training is complete, up to four (4) days per week are required on-site. However, if business needs require more on-site will be required.

This position is a direct victim services position which serves as an initial point of contact for all program correspondence. It responds to incoming program calls, messages, and emails and provides general program information. This position will also provide program support to include mail forwarding and processing casework.

A summary of the duties and responsibilities will include, but are not limited to, the following:

• Point of contact for ACP/Manage Email Correspondence - As an initial point of contact for the ACP, this position will respond to phone calls and email messages and will analyze each to determine the appropriate response and when to forward to other staff members. This position will document calls and message content in participant files, flagging those that need follow up.
  
  It will respond to general questions, inspect participant submitted forms for completeness, and ascertain missing items to communicate with participants in order to remove barriers to enrollment and participation in the program.
• Program Casework Support - This position will process program casework including, but not limited to, applications for new enrollment, renewals, and address changes. This will include reviewing submitted forms, working with participants to ensure accuracy of information, and completing the updates according to internal policy.
• Mail Support - This position will assist with providing all aspects of participant mail sorting and forwarding services as required by program laws and as directed through program policy and procedures to include sorting and repackaging mail to be forwarded to participants, recording accountable mail pieces, accepting personal service on behalf of participants, and ensuring that mailing labels for ACP households are accurate and available.

* A Human Resources Analyst will only review the work experience/job duties sections of the online job application to determine whether you meet the minimum qualifications for the position for which you are applying. Cover letters and resumes WILL NOT be accepted in lieu of the official State of Colorado online application, but may be attached. Applicants must meet the minimum qualifications to continue in the selection process for this position.

Work experience and qualifications must be specifically documented on your online application. Do not use "see resume" or "see attached" statements on your application. Resumes WILL NOT be reviewed for minimum qualification screening. If it is determined that you meet the minimum qualifications, your application will also be used as part of the comparative analysis process to identify a top group for further consideration.

This position is advertised in line with the Governor's executive order (Executive Order ) focused on skills-based hiring practices that focuses on the knowledge, skills, and abilities specific to the job and aligns the hiring process accordingly. Skills-based hiring reduces potential barriers for applicants and allows for reduced bias in the hiring process by providing a direct description of skills that are unique to the duties assigned to the position with a recognition that the applicant may have developed these skills through education, training or past experiences.

Residency Requirement:

This posting is only open to residents of the State of Colorado at the time of submitting your application.

Class Code & Classification

Description:

G3A3XX
- Administrative Assistant II

Minimum Qualifications:

Experience Only: At least two (2) years of relevant experience in responding to incoming program calls, messages, and emails, and general administrative duties.

OR

Education and Experience: A combination of related education and/or relevant experience in responding to incoming calls, messages, and emails and analyzing resources equal to at least two (2) years.

The exceptional candidate will possess the proven ability or accomplishment in the following preferred qualifications:

• Previous State Service related to the work assigned to the position
• Previous experience…