Office Manager

General Description:

Responsible for oversight of various business functions, such as Reception and the Mail Room. Manage the work product of assigned administrative staff. Perform a wide range of administrative tasks.

• Manage all office administration functions. Includes reception, administration, front end scanning, CRM, office supplies, and mailroom.
• Accountable for management of office service team members. Includes reviewing and approving timecards, performance management, recruitment, and training.
• Serve as primary contact for building management. Provide direction and oversight regarding building maintenance, mail delivery, and administration workflow.
• Set priorities and manage workflow to ensure efficient processes.
• Participate in event planning events for office location. Includes Holiday party, Summit Awards, and USI Gives Back.
• Act as escalation point for client issues relating to direct reports.
• Primary relationship manager for building management/tenant services.
• Manage office furniture needs, including installation and repairs.
• Serve as project manager for office moves to new buildings/facilities upon lease expiration.
• Maintain iOffice software for assigned locations. Includes communicating changes as needed.
• Coordinate security/medical/weather related responses when necessary. Includes updating emergency preparedness documentation as appropriate.
• Ensure and/or facilitate the following:
• Oversee and facilitate incoming and outgoing mail. Ensure timely and accurate processing and distribution.
• Ensure timely and accurate processing of printing and fulfillment requests. Includes presentation binding as needed.
• Maintain inventory for office and kitchen supplies.
• Ensure phone lists are updated and distributed regularly.
• Manage onsite and offsite file storage.
• Develop and maintain relationships with outside vendors.
• Primary Key Operator and vendor liaison for phone system, printers, copiers, and fax equipment.
• Act as back up for Receptionist and Admin Assistant as needed.

• 2 years + experience in administration management.
• Strong customer service skills and positive “customer-first” attitude.
• Ability to work independently with minimal daily direction from manager to accomplish objectives.
• Attention to detail and ability to grasp complex systems and processes.
• Ability to work effectively during times of organizational stress, ambiguity, and change.
• Ability to learn new concepts quickly and effectively.
• Proficiency with email and Microsoft Office applications.
• Excellent communication and interpersonal skills.
• Ability to work with all levels of employees, management, vendors, and external agencies.
• Familiarity with and ability to troubleshoot printers/computer/copiers/fax/phone systems.

With approximately $3 billion in revenue and over 10,500 associates across approximately 200 offices nationwide, USI is one of the largest insurance brokerage and consulting firms in the world. At USI, we have created one of the most dynamic personal and professional development cultures in the industry. We invest heavily in our associates, and we take pride in celebrating their growth and success through our one-of-a-kind employee reward and recognition programs.

What truly distinguishes USI as a premier insurance brokerage and consulting firm is the USI ONE Advantage® , a game-changing value proposition that delivers to clients a robust set of risk management and benefit solutions with bottom-line financial impact. USI ONE® represents Omni, Network, Enterprise—the three key elements that set USI apart from the competition. Through USI ONE, we develop strategic, timely, and effective risk management and benefit programs in terms that are easy to understand, and we…