Mail and Retrieval Services Unit - Administrative Assistant II

The mission of the Colorado Department of Revenue (CDOR) is to become a trusted partner to every Coloradan, helping them navigate the complexities of government so they can thrive. Our core values of service, teamwork, accountability, integrity, and respect drive us

The Department’s vision is to empower businesses and individuals through quality customer service, innovation, and collaboration. We celebrate diversity and support an equitable and inclusive culture. We embrace our differences because we believe this brings innovation to our work. For more exciting information about the Department of Revenue, please enjoy this brief video!

As a State of Colorado employer, the Department of Revenue offers a competitive benefits package to permanent employees:

• PERA retirement benefits including PERA Defined Benefit Plan, PERA Defined Contribution Plan, plus 401K and 457 plans

• Medical, Dental, and Vision insurance coverage

• Automatic Short-Term and Optional Long-Term Disability Coverage

• Life and AD&D Insurance

• Flexible Spending Accounts (FSAs)

• Family Medical Leave Act (FMLA) job protection and State of Colorado Paid Family Medical Leave (PFML)

• 11 Paid Holidays Annually and Accrued Annual and Sick Leave

• In addition, a variety of discounts on services and products available through the State of Colorado's Work-Life Employment Discount Program

Within the Division of Motor Vehicles (DMV), the Driver Control Section exists to administer motor vehicle statutory requirements affecting driver's privilege, to compile and house motor vehicle related data and documents through data entry, electronic imaging, and filing. This section provides copies, reports, and information pertaining to motor vehicle data and documents upon request from law enforcement and governmental agencies. This section also processes requests from the general public and collects appropriate fees.

We're hiring a detail oriented and organized individual to be our Administrative Assistant in our Mail & Retrieval Services work unit in Driver Control! In the Denver office, use your computer skills to input information into databases and spreadsheets to ensure accurate recording of information. Your great attention to detail will ensure DOR remains compliant with policies and customer's documents are accurate.

If you're ready to grow and enjoy the benefits of working at the Department of Revenue, then this job may be for you!

• Sort and prepare documents for imaging and data entry

• Log processes into spreadsheets, databases or electronic documents as necessary

• Research records concerns with using advisory data, internet and other information retrieval sources

• Correct and update driver records through entering data into records, databases and spreadsheets

• Translate and clarify Colorado Motor Vehicle Statutes, department administrative policies and procedures for customers

• Scan documents

• Maintain compliance with department and section policy to ensure a safe and clean environment.

The ideal applicant brings their customer service experience and their strong attention to detail to this job every day to ensure comprehensive information exchange, provided in a thorough, professional manner with every support transaction.

This position reports onsite to the DOR offices at 2829 W Howard Pl, Denver, CO 80204.

This posting is only open to current residents of the State of Colorado at the time of submitting your application.

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ADMINISTRATIVE ASSISTANT II

Experience Only:
Two (2) years of relevant experience in general clerical role and/or cash handling.

General Clerical Work is work that is typically performed by office clerks, receptionists and/or administrative assistants. This includes, but is not limited to tasks such as:

• Experience providing exceptional customer service and interfacing with a variety of people from many levels within the organization and community, greeting customers, referring them to the right people, making appointments

• Answering phones, using a phone switchboard or managing multiple lines and taking messages, sending or making memos

• Data Entry including: entering information into a program or database (appointments, contact information, customer records)

• Familiar with the equipment and software used in offices (E-Mail, Google Suite - Docs, Sheets, Slides)

• Operation of sophisticated computer systems, printers, copiers, fax machines and other technologies

• Typing letters,…