Scheduling & Banner Services Coordinator

Title: Scheduling & Banner Services Coordinator

Position Type: Professional Tech Full time

College: System Office

Division: Academic and Student Affairs

Department: CCCS Student Affairs

Campus: Lowry Campus

Location: Denver

Salary Range:$53,500 - $56,175

The Colorado Community College System is the state’s largest provider of higher education and workforce training, consisting of 13 colleges and over 35 locations across the state, educating approximately 130,000 postsecondary students annually. In addition, we train more than 4,000 Coloradans each year through customized employer training programs and coordinate delivery of career and technical education (CTE) programs to over 165,000 K-12 learners annually.

Our mission is to provide accessible, responsive learning environments where students can achieve their educational, professional and personal goals in an atmosphere that embraces academic excellence, diversity and innovation. We are an organization that encourages individuals to bring their whole selves to work.

As the Scheduling & Banner Services Coordinator, you will be a point of contact for Colorado Online Consortium members across CCCS for issues related to schedule policies, procedures, and guidelines. In addition, you will work closely with the college schedulers to ensure compliance with CCCS and individual college registration practices and procedures. The Coordinator answers questions from Registrars, college schedulers, Colorado Online Student Success Liaisons, faculty, instructors, administrators, and other stakeholders and provides expert advice on the management of Colorado Online course sections and related policies.

You will troubleshoot student service and registration issues on behalf of the consortium partner, and coordinate with other student and academic affair areas to facilitate student and faculty/instructor support.

• Oversee, ensure for accuracy, and maintain Colorado Online course offerings in Banner databases at 13 partner colleges. This includes the support of building new online courses and adding and deleting online courses as needed systemwide. Work with partner college Student Services personnel answering questions regarding Banner issues, providing accurate and timely information so students are given best possible support.
• In collaboration with the Director of Consortial Student Affairs and Enrollment Management, manage the Colorado Online enrollment and section distribution process. Coordinate with the CCCS college schedulers to ensure appropriate faculty/instructor assignments and serve as the primary point of contact for issues related to the building of online course sections in Banner.

• Proficient knowledge of word processing, database, and/or spreadsheet applications.
• Ability to accurately apply and explain policies, procedures, and record systems.
• Practiced in researching records to determine source of error.
• Ability to communicate effectively orally and in writing.
• Ability to perform basic arithmetic computations.
• Ability to work under pressure and meet deadlines.
• Ability to keep accurate records and maintain confidentiality.
• Ability to convey technical information to a diverse population of students, staff, and public.
• Ability to multi-task, handle phone and internet requests in a fast-paced, high volume, virtual environment.

• Bachelor’s degree. An equivalent combination of education and experience may substitute for the degree.
• Experience in higher education or distance education that includes working with enrollment and/or student services.
• Experience with learning management and student information systems.

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