Customer Success Manager

About the Role

We’re hiring our first Customer Success Manager  (CSM) to own the post‑sale customer journey. This role will be in office at our Denver headquarters and will encompass new customer onboarding, as well as driving continuous engagement and user satisfaction. This is a hands‑on, builder role reporting to our Head of Operations and CEO. You will be a key liaison between Bolt Wise and our customers, ensuring they realize the full value of our quoting automation platform, surfacing insights back to our product and engineering teams, and helping to establish scalable processes for future team members.

The ideal candidate thrives in ambiguity, loves solving complex problems, and can communicate equally well with shop‑floor operators and executives.

• Own a portfolio of customer relationships
  . Develop and maintain strong relationships with distributors and manufacturing customers, understand their goals and ensure they receive continuous value from Bolt Wise. This includes leading onboarding and training sessions so customers quickly experience the “magic” of our platform.
• Drive adoption, engagement and renewals
  . Monitor customer health indicators and usage metrics, proactively identify roadblocks, and work with customers to optimize adoption. Conduct regular check‑ins, quarterly business reviews and feature walkthroughs to keep customers engaged and aligned with their goals.
• Be the voice of the customer
  . Gather feedback and insights from customers, share them with product and engineering teams, and advocate for their needs. Act as a customer champion internally and help define product improvements.
• Create scalable processes and playbooks
  . Work with our Head of Operations to develop scalable onboarding materials, health‑check templates, and best practices to ensure consistency and efficiency.
• Analyze data to drive decisions
  . Track key customer metrics to identify opportunities and risks for our customers. Use data to diagnose issues, refine workflows, and inform strategic decisions across the company.

We’re looking for a self‑starter who is energized by helping customers succeed and enjoys building things from scratch. Ideal candidates will have:

• 2–5 years of experience in customer success, account management or operations for a SaaS or tech‑enabled product
  . Experience owning onboarding, retention and renewals ensures you can hit the ground running.
• Strong relationship‑building and communication skills
  . You’ll collaborate with distributors, manufacturers and internal teams, translating complex concepts into clear guidance.
• Proven ability to manage onboarding and adoption
  . You’ll lead training and ensure customers get to value quickly.
• Analytical and problem‑solving mindset
  . You use data to identify usage trends, diagnose root causes, and propose solutions.
• Technical aptitude with software tools
  . Bolt Wise is a SaaS platform; comfort with software and data analysis is essential.
• Comfort working in an early‑stage startup
  . You can build playbooks, processes and systems from scratch while adapting to ambiguity.
• Knowledge of supply‑chain or industrial distribution (
  preferred
  ). Understanding our customers’ environment helps you provide industry‑specific guidance and build trust.

• Early-stage impact
  . As the first dedicated Customer Success Manager , you’ll help shape our growth and have a direct influence on the product roadmap and customer experience.
• Innovative technology
  . Work with AI‑driven tools that automate quoting and streamline supply‑chain workflows, bringing real transformation to a multi‑billion‑dollar industry.
• Transparent culture
  . Collaborate closely with the CEO and Head of Operations, gaining insight into market strategy and product evolution, perfect for aspiring entrepreneurs.
• Competitive compensation
  . Salary range of $60–$90k base plus 0.1%–0.3% equity stock options (commensurate with experience and market benchmarks).
• Top‑tier healthcare
  . We cover 99% of employee medical, dental and vision premiums (partial coverage for dependents), along with disability and life insurance.
• Unlimited PTO
  . We trust you to take the time you need to stay energized and effective.

If you’re excited to help industrial companies modernize their sales processes and you love delighting customers, we’d love to meet you. Please submit your resume and a brief note on why you’re interested in Bolt Wise.

Note:

this is an on-site, in-person role.