Customer Success Coordinator

Description

Our team is looking for a Customer Success Coordinator who enjoys building deep relationships with their clients, uses critical thinking to build outreach strategies, and is driven by long-term goals. The ideal Customer Success Coordinator is a highly motivated self-starter who can act independently and own client relationships and results.

This role directly supports schools serving historically under-enrolled and under-resourced communities.

This role is intentionally designed as a growth position. The Customer Success Coordinator will be trained and supported to develop into an Account Manager role over time. As skills, confidence, and ownership deepen, this position is expected to take on full responsibility for managing school partnerships, leading strategy, and owning enrollment outcomes.

We are looking for someone who sees this role not as a stopping point, but as a path into deeper client leadership and long-term impact within Scholar Lead.

The ideal candidate will eventually be trusted to manage their own portfolio, prioritize independently, and proactively surface issues and solutions without waiting for direction.

Client Partnership & Account Ownership

• Serve as the primary point of contact for a portfolio of K–12 school partners
• Build strong, trust-based relationships with school leaders, enrollment teams, and staff
• Lead regular check-ins, strategy conversations, and enrollment progress reviews
• Translate school goals into clear plans, timelines, and next steps
• Partner with schools to support enrollment growth through digital outreach, family engagement, and follow-up workflows
• Coordinate enrollment-related projects, managing timelines, deliverables, and dependencies
• Communicate clearly and proactively around progress, expectations, and results
• Support campaign execution, including ads, communication flows, and outreach efforts
• Provide occasional calling support, including initial screening calls to parent leads when needed

Performance Tracking & Reporting

• Track enrollment goals and maintain campaign performance dashboards
• Monitor key metrics such as inquiries, leads, conversions, and enrollment trends
• Prepare and present clear, school-friendly reports with insights and recommendations
• Help schools understand what’s working, what isn’t, and how to adjust strategy

• 2+ years in customer success, account management, project management, or a client-facing role
• Experience working with schools, education organizations, nonprofits, or mission-driven partners
• Strong organizational skills with the ability to manage multiple accounts at once
• Excellent written and verbal communication skills
• Comfort working with data, metrics, and performance reporting
• Familiarity with digital marketing platforms (Meta, Google Ads) and analytics tools
• Experience with CRM systems
• Basic graphic design or content creation skills
• Experience with automation tools (e.g., Zapier)

If you do not meet all of these qualifications, please do not let that stop you from applying. If you meet many of the criteria listed here and are interested in learning more of these skills, we’d like to talk to you!

• Hybrid work environment
• Yearly paid time off plus 11 federal holidays

We like detail-oriented team members. If you’ve read this far and would like to apply, please email us at  with your resume and cover letter. Applicants who do not complete this step will not be considered.

Final date to receive applications:
February 12th, 2026