Business Analyst - IT

Dedicated to the World's Most Important Resource TM

Looking to contribute to a mission-driven company? At the
American Water Works Association
, you’ll find purpose, great culture, collaborative colleagues, great benefits, and interesting work. Our mission is providing solutions to effectively manage water, the world’s most vital resource.

We are seeking a Business Analyst to join our IT department.

To facilitate discussions in providing analysis and assist with management of prioritized assignments.

• Develop and maintain standardized procedures for business processes, systems, and workflows, ensuring clarity and compliance.
• Lead process improvement and change management initiatives, driving efficiency and supporting smooth adoption across teams.
• Create and manage comprehensive documentation for processes, policies, and system usage to enable consistency and transparency.
• Deliver training programs that equip stakeholders with knowledge of new procedures, tools, and best practices.
• Reinforce adoption of new behaviors and processes through ongoing support, coaching, and performance feedback mechanisms.

• Bachelor’s degree in business administration, computer science or related area or equivalent combination of education and progressively responsible work experience in related area required

• Minimum of three years’ experience eliciting and documenting business requirements required
• Experience with enterprise applications and e‑commerce required
• Experience with data analysis, interpretation, and maintenance required
• Experience with traditional Waterfall and Agile/Scrum methodologies preferred
• Proficient in Microsoft 365 suite

• Mission and Customer Service
  • Support and model AWWA mission and vision in all job activities
  • Provide proactive, responsive customer service to employees and stakeholders through clear communication and timely follow‑up.
• Time Management
  • Manage multiple initiatives, deadlines, and priorities in a dynamic environment
  • Adapt quickly to changing time frames while maintaining accuracy and quality
  • Work effectively at both detail and strategic levels to move projects forward
• Analytical and Problem Solving
  • Analyze business processes to identify inefficiencies and recommend improvements
  • Translate business requirements into clear technical specifications and deliver accurate, timely solutions
  • Perform root cause analysis, develop action plans, and lead process improvement initiatives
  • Seek out underlying assumptions through effective questioning and active listening
• Communication and Collaboration
  • Communicate technical information clearly to diverse audiences, including internal teams, external clients, and members
  • Facilitate discussions, build consensus, and negotiate successful outcomes
  • Demonstrate professionalism and courtesy in all interactions, including phone and email correspondence
• Consultative and Interpersonal Skills
  • Apply consultative skills to address inquiries and provide guidance
  • Foster collaborative relationships across all levels of the organization and with external stakeholders

Target pay is $72,700 to $90,900 per year depending on experience and is paired with a comprehensive benefits package that includes:

• Three separate paid time off accounts (Vacation, Sick and Personal)
• Immediate eligibility and vesting for retirement savings plan with a 3% employer contribution and up to 3% company match upon hire
• Excellent medical, dental and vision plans with generous cost sharing by employer

Submit cover letter along with resume. This position is open until filled.

As an employer dedicated to equal employment opportunity, minorities, women, veterans and disabled are encouraged to apply.