Carrier Relations Manager

Overview

Coyote Logistics has been acquired by RXO. RXO (NYSE: RXO) is a leading provider of asset-light transportation solutions. RXO offers tech-enabled truck brokerage services together with complementary solutions including managed transportation, freight forwarding and last mile delivery. The company combines massive capacity and cutting-edge technology to move freight efficiently through supply chains across North America. The company is headquartered in Charlotte, N.C. Visit  for more information and connect with RXO on Facebook, X, Linked In, Instagram, and You Tube.

Compensation target for this role is $50,000 - $55,000 annually. The role may also be eligible for bonus or commission pay. Actual compensation may vary due to factors such as experience and skill set.

As a Carrier Relations Manager, you are responsible for executing and upholding commitments made by our RXO carrier partners. You will assist in having conversations with our carrier partners once service or acceptance issues are identified. The Carrier Relations team will be responsible for reviewing and executing strategic bids that align with the customer account strategy and ILA/GM targets. You will review carrier ranks on routing guides based on the capacity, service and rate presented as well as the overall commitment made to RXO by the fleet.

• Partner closely with Senior Leadership and the Pricing Team to understand organizational commitments, strategic priorities, and network direction.
• Collaborate with Customer teams to identify, develop, and support new business opportunities across the network.
• Oversee the full bid process—inclusive of target setting, requirement definition, and stakeholder communication—to ensure competitive and profitable outcomes.
• Participate in onsite, face-to-face customer meetings to present network capabilities, discuss solutions, and build strategic relationships.
• Meet regularly with carrier representatives and managers to communicate network needs, performance expectations, and long-term strategy.
• Develop and maintain strong relationships with key carrier leadership, including terminal managers, regional leaders, and VP-level contacts.
• Proactively procure capacity for lanes experiencing service challenges, losses, or performance gaps to ensure continuity and customer satisfaction.
• Analyze performance, cost, and capacity data to determine the appropriate primary, secondary, and backup carriers for each lane within the network.

At a minimum, you'll need:

• 3 years of experience in the transportation or logistics industry; preferably in an asset-based role or working with carriers

It'd be great if you also have:

• Strong analytical skills and proficiency in MS Excel
• Ability to build strong relationships and be a team player
• Effective communication skills and organization
• Confident decision-making skills
• Ability to prioritize and attack issues with a sense of urgency while maintaining composure

• Comprehensive medical, dental, vision, and life insurance coverage
• Retirement 401(k) featuring employer match
• Health Savings Account (HSA) & Flexible Spending Accounts (FSAs)
• Employee Assistance Program (EAP)
• Industry-leading mental health resources
• Complimentary membership to Peloton
• Access to Linked In Learning for continuous skill enhancement
• Paid time off and paid parental and disability leave
• 3 paid community service days annually

Coyote is an at-will employer. We are an Equal Opportunity Employer. Please view Equal Opportunity Posters provided by the OFCCP.