Senior Business Systems Analyst - Terminal Automation Systems

Position Summary

An exciting career awaits you  are committed to being a great place to work – one that welcomes new ideas, encourages diverse perspectives, develops our people, and fosters a collaborative team environment.

• Leads improvement recommendations and presents effectively to senior and executive management and global teams.
• Presents and leads client meetings with the business and development teams. Communicates with senior leaders for understanding and execution of cross‑functional complex processes and applications to solve client requirements.
• Provides recommendations for appropriate systems, alternatives and/or enhancements to current systems.
• Partners with business teams to develop ways to investigate business performance and other measures to gain insight and drive business planning.
• Leads and serves as a senior resource on cost‑benefit and return‑on‑investment analyses for proposed systems to aid management in making implementation decisions.
• Serves as a resource to colleagues, mentors, and helps improve the team’s abilities around all IT Service Management (ITSM) disciplines deployed.
• Leads the development, execution, and creation of the cross‑functional testing strategy, communicating with all stakeholders for technology delivery.
• Leads the planning, conducting, and documenting of user stories, and user feedback. Effectively communicates feedback with senior leaders for technology improvement.
• Develops a strong understanding of core terminal workflows and load operations to support reliable, efficient product movement across the value chain.
• Translates terminal operational needs into clear business requirements, workflows, acceptance criteria, and user stories, simplifying complex processes for cross‑functional partners.
• Supports end‑to‑end visibility of load activity by tracing operational events through connected processes and identifying issues or integration gaps.
• Performs structured problem‑solving and root‑cause analysis for load interruptions, data discrepancies, or workflow breakdowns; documents findings and manages corrective actions.
• Leads planning and execution of functional and integration testing for terminal‑related changes, coordinating with stakeholders and supporting UAT execution.
• Collaborate with the Product Owner on backlog refinement, prioritization, and ensuring that requirements are clearly defined, testable, and aligned with business outcomes.
• Facilitates effective communication between terminal operations, IT teams, haulers, and leadership to drive shared understanding and coordinated delivery.
• Supports agile ceremonies (stand‑ups, sprint reviews, planning, retrospectives) and helps drive continuous improvement within the product team.
• Provides training, guidance, and support to end users; gathers feedback and incorporates it into continuous improvement cycles.
• Coordinates change management, cutover preparation, and hypercare support for releases that impact terminal operations or haulers.
• Participates in an after‑hours on‑call rotation to support urgent terminal automation issues affecting load operations.

• Bachelor’s Degree in Information Systems, related field or equivalent experience
• 5+ years of relevant experience required

• Agile Methodology – Agile project management is an iterative approach to delivering a project throughout its life cycle, taking incremental steps towards the completion of a project.
• Analytical Thinking – Strong problem‑solving skills to identify architectural challenges, analyze requirements, evaluate options, and propose effective solutions.
• Authentic Communicator – Expresses ideas and information, both verbally and in writing, clearly and credibly. Listens to understand and fosters constructive dialogue.
• Business Analysis – Analyzing current business state within the context of future business state expectations and determining whether new business strategies are needed to address existing issues or meet new needs. Estimating the level of effort to enhance or expand current business strategies.
• Business Partner Relations – The process of acting as a trusted advisor and building strong…