Account Executive; Meritain Health

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

The Account Executive develops strong personal and collaborative internal and external relationships to manage a book of business (e.g., ACA, mid-size employer groups). In this role you will utilize account management objectives to build and maintain strong external and internal relationships to achieve customer satisfaction, revenue, membership, and earnings objectives for existing customers in assigned business segments, products, and geographies for a base of moderately complex or multi-product, market or geography accounts.

The Account Executive will be responsible for executing tactical components of the account team's business plan for each customer and be responsible for managing (Relationship Management) of daily (service) Plan Sponsor/Producer Concerns.

• Executes on objectives aligned to the customer and organizations goals for a block of business to include discussions on service levels and expectations, process improvements, operation of benefits plans, identification of gaps in service levels, and determination of root causes and solution development.
• Offers creative product and service solutions to address client's evolving needs.
• Monitors on an on‑going basis client's product lines and services to ensure client's needs are being met. Supports the overall annual business plan and account strategy. Supports the AE in the development and execution of the annual business plan and account strategy. Consult with internal and external stakeholders to develop innovative ways to retain BOB, provide viable renewal options, including negotiating pricing strategies.
• Collaborates with account team members and functional support areas on more complex product or service issues to ensure client's needs.
• Collaborates cross‑functionally to identify, implement, and monitor the customer's service efficiencies, including performance guarantees.
• Collaborates with team members on case installation to manage the integration of client's and Aetna's internal organizations, ensuring a smooth installation.
• Performs service‑related tasks on existing customers and may participate in open enrollment to assist in trying to gain membership.
• Service delivery on the customer relationship; including day to day service contact, key point of contact for service and oversee resolution of administrative issues, manage Key meetings, and follow up (reporting, quarterly meetings, introduction of changes, etc.)
• Coordinates service work/resolution of service issues using appropriate team members and matrix partners including communication and documentation.
• Provide support on opportunities for new products and services.

• 4-6 Years of Industry Experience.
• Strong understanding of Health Plan Market.
• Experience working with public entities.
• Strong knowledge of Excel functionality for reporting and data analytics.
• Health & Life Insurance License required.
• Located in PST or MST time zone.

• Self‑Funding Experience.

• Bachelors Degree or equivalent work experience (HS diploma + 4 years relevant experience).

Anticipated Weekly

Hours:

40

Time Type:
Full time

Pay Range

The typical pay range for this role is: $46,988.00 - $. This pay range represents the base hourly rate or base annual full‑time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.