Account Coordinator

Role: Account Coordinator

Location: Denver, CO

Department: Accounts

Reports to: Account Support Manager

Start Date: June 2026

Salary: $55-65k (Depending on experience)

At Clove & Twine, we’re redefining corporate gifting by curating remarkable, sustainable gifts that foster authentic connections. Our mission is to elevate gifting beyond mere transactions, creating lasting impressions through thoughtfulness and quality.

We envision a world where corporate gifting becomes a powerful conduit for authentic relationships and sustainable impact. Through our commitment to remarkable, sustainable gifts, we aim to transform the art of gifting into a catalyst for positive change, fostering meaningful connections that celebrate people, nurture the planet, and leave a lasting impression that extends beyond the confines of business. Together, we strive to create a legacy of impact, one gift at a time, inspiring businesses to lead with heart, purpose, and a vision for a better tomorrow.

As an Account Coordinator, you play a critical role in bringing exceptional client experiences to life. You serve as the operational backbone of the Accounts team, ensuring orders move seamlessly from concept to delivery while maintaining accuracy, urgency, and attention to detail every step of the way.

Working closely with Account Managers and Executives, suppliers, decorators, and internal teams, you'll coordinate complex projects, manage order execution, solve problems proactively, and help create remarkable gifting experiences for our clients. Success in this role requires organization, adaptability, strong communication, and a genuine commitment to supporting both your teammates and our clients.

• Orders are executed accurately and on time.
• Vendors receive timely follow-up and communication.
• Clients receive proactive updates and exceptional service.
• Internal teammates view you as reliable, organized, and solutions-oriented.
• You identify issues before they become problems and take ownership of finding solutions.
• You bring a positive, team-first attitude while balancing multiple priorities and deadlines.

Order & Project Management

• Place purchase orders (POs) and manage orders on the AM/AE Monday Board.
• Coordinate order execution from purchase order placement through final delivery.
• Update Monday Boards with proof, tracking, and project information to ensure accuracy and visibility.
• Maintain accurate project documentation and proactively communicate status updates to stakeholders.
• Partner closely with Account Managers and Account Executives to ensure client projects stay on track and deadlines are met.
• Identify potential project risks and elevate concerns before they impact timelines or client expectations.

Vendor & Supplier Coordination

• Build and maintain strong relationships with suppliers, decorators, and vendor partners.
• Follow up persistently with vendors and decorators to obtain proofs, production updates, and tracking information.
• Coordinate supplier communications to ensure orders remain on schedule and information is communicated accurately.
• Monitor vendor performance and proactively address delays or concerns.

Client Support & Communication

• Serve as a trusted point of contact for client questions related to order status, proofs, tracking, and logistics.
• Support Account Managers and Executives in delivering an exceptional client experience through proactive communication and follow-through.
• Answer phone inquiries promptly and professionally.
• Help strengthen long‑term client relationships through responsiveness, accuracy, and attention to detail.

Cross‑Functional Collaboration

• Work closely with Fulfillment, Operations, Creative, and Finance teams to ensure the successful execution of client orders.
• Facilitate communication between internal teams and external partners to remove roadblocks and resolve issues.
• Support process improvement initiatives and documentation efforts that enhance team efficiency and scalability.
• Contribute to a collaborative, team‑first environment that prioritizes client success.

Problem Solving & Operational Support

• Proactively identify and…