Senior Analyst, Customer Facing Supply Chain

Senior Analyst, Customer Facing Supply Chain

The Senior Analyst, Customer Facing Supply Chain is a flexible, cross-functional role supporting evolving needs across Wholesale, Direct-to-Consumer, and Digital platforms. The role supports AMER transformation by combining data-driven insights, operational execution, and digital enablement, partnering across Supply Chain, Digital Technology, and Brand teams to improve service performance, customer experience, and scalability.

Let's break down that day-in-the-life a bit more.

• Serve as a flexible resource across AMER Customer Facing Supply Chain, supporting WHSL and DTC priorities based on evolving business needs
• Support end-to-end order-to-cash processes, including order management, fulfillment, returns, and customer service workflows
• Partner with Customer Service, Sales, Compliance, Credit, Logistics, and Distribution teams to identify and support implementation of operational improvements
• Provide surge support for regional initiatives, peak periods, and transformation programs

• Analyze operational and customer data across channels to identify trends, performance gaps, and improvement opportunities
• Partner with Data & Analytics and DT to develop dashboards/reporting that improve visibility into order status, shipments, and customer interactions
• Conduct root cause analysis on key operational issues (e.g., delays, cancellations, returns) to support continuous improvement

• Support VF Portal operations, including issue triage, user adoption, and input into enhancement prioritization
• Monitor portal usage, customer journeys, and adoption trends across customers and brands to improve self-service capabilities and experience
• Support UAT, release readiness, and user enablement to ensure successful adoption of new digital capabilities

• Ensure adherence to AMER service models and global VF process frameworks, while supporting regional optimization needs
• Identify process inefficiencies and recommend improvements to enhance customer experience, service consistency, and scalability
• Support cost-to-serve optimization initiatives through data-driven insights and process improvements

• Act as a key liaison between business teams and Digital Technology, ensuring alignment on priorities and requirements
• Partner with Brand, Customer, and Functional stakeholders to understand regional customer needs and operational challenges
• Support development of training materials, communication, and documentation to enable adoption of new processes and tools

What do you need to succeed?

We all have unique skills that we bring to work and celebrate every day. For this role, there are foundation skills you'll need to succeed and excel. Additionally, while formal education in a related field is great to have, we are most interested in your 3+ years of experience and professional achievements.

The foundation skills you will need in this position are:

• Bachelor's degree in Supply Chain, Engineering, Business, or related field (or equivalent experience)
• 3–5+ years of experience in supply chain, customer operations, or digital platform support
• Experience supporting cross-functional initiatives within established business or transformation frameworks
• Strong analytical capabilities with experience in data analysis, KPI tracking, and reporting tools
• Strong communication, problem-solving, and stakeholder management skills
• Location requirement: this is a hybrid role, a minimum of 3 days in office.