VP, Customer Development and Growth

VP, Customer Development and Growth

Full-Time DENVER, CO, US

The Vice President of Customer Development & Growth leads Summit’s enterprise customer growth, market development, customer development, and energy efficiency strategies across its multi-state footprint. This role advances sustainable customer growth, expands natural gas adoption, strengthens customer and community relationships, and aligns initiatives with Summit’s business, operational, regulatory, and long-term growth objectives.

The Vice President leads Customer Development and Energy Efficiency/Conservation Improvement Program (EE/CIP) teams and partners with Operations, Regulatory, Finance, Legal, Communications, Government Affairs, and executive leadership to evaluate opportunities, support regulatory strategy, and deliver customer‑focused solutions.

• Set and lead Summit’s enterprise customer development, growth, and energy efficiency strategy.
• Translate corporate priorities into actionable growth plans, performance measures, and team goals.
• Advise executive leadership on market opportunities, regulatory considerations, risks, and investment priorities.
• Monitor industry trends, customer needs, regulatory developments, and emerging technologies to inform strategy.

• Lead identification, evaluation, prioritization, and execution of growth opportunities across residential, commercial, industrial, municipal, and strategic account segments.
• Expand Summit’s customer base, increase natural gas adoption, and support economically viable growth.
• Partner with Operations, Engineering, Finance, Regulatory, and Legal to assess feasibility, economics, risk, and execution plans.
• Build strategic relationships with developers, municipalities, builders, trade organizations, economic development entities, and other external partners.

• Strengthen customer relationships, improve customer experience, and support long‑term retention.
• Oversee engagement strategies for key accounts, growth customers, developers, municipalities, and strategic stakeholders.
• Guide tailored customer solutions that align with Summit’s operational, financial, and regulatory requirements.
• Use customer feedback, satisfaction trends, and service issues to identify improvement opportunities.

• Analyze market trends, economic development activity, competitor activity, customer demand, regulatory changes, and energy policy developments.
• Lead efforts to develop programs, incentives, and initiatives that encourage natural gas adoption in high‑potential markets.
• Establish KPIs and reporting to evaluate growth outcomes, program effectiveness, and return on investment.
• Present market insights, performance trends, risks, and recommendations to executive leadership.

• Partner with Regulatory, Legal, Government Affairs, and Operations to align growth and energy efficiency strategies with applicable requirements.
• Support regulatory filings, stakeholder communications, and policy discussions related to growth, energy efficiency, conservation, and market development.
• Represent Summit with regulators, policymakers, municipalities, industry groups, customers, and community leaders.
• Manage regulatory and stakeholder risks before they affect business objectives.

• Lead, develop, and hold accountable a multi‑state Customer Development and EE/CIP organization.
• Build leadership capability, succession depth, technical expertise, and clear performance expectations.
• Foster collaboration, accountability, innovation, integrity, safety, and customer focus.
• Promote cross‑functional alignment and disciplined execution across operational jurisdictions.

• Oversee Summit’s energy efficiency and conservation programs across applicable jurisdictions.
• Align EE/CIP programs with regulatory requirements, customer needs, sustainability goals, and company objectives.
• Evaluate renewable natural gas, hydrogen, energy…