Customer Success Manager

JOIN OUR TEAM

As a Dedicated Customer Success Manager at EQS, you will own a focused portfolio of mid-market Compliance & Ethics accounts ($50K–$250K ARR), serving as their primary strategic partner throughout the customer lifecycle. You'll build deep relationships with compliance officers, legal teams, and business stakeholders to drive adoption, demonstrate measurable value, and identify expansion opportunities aligned with evolving regulatory requirements.

You’ll go beyond reactive support to become a trusted advisor who understands each customer's compliance maturity, risk landscape, and strategic objectives—proactively guiding them toward outcomes that strengthen their ethics programs while driving sustainable growth for EQS.

EQS Group is a leading international cloud software provider in the areas of Compliance & Ethics, Data Privacy, Sustainability Management, and Investor Relations
. We help thousands of companies worldwide to cultivate trust by simplifying complex processes, ensuring transparency, and enabling clear communication with stakeholders.

Our success is built on our people. We bring together talented individuals who care about doing meaningful work, take pride in what they do, and support one another to achieve more together. We believe passion and trust aren’t just values — they’re at the core of how we operate, every day.

Our mission is to Create Trusted Companies. If you share our passion for our mission, we’d love to have you help us turn it into reality.

• You count
  . A trustworthy environment for continuous self‑improvement. Personal development goals, with time and guidance on achieving them, along with regular feedback from your team lead and access to internal and external training. We support you in setting yourself up for success.
• We live our values every day
  . A high degree of personal responsibility. You can take ownership of a wide range of tasks, explore the areas you like working in, and find your way to make an impact.
• Great atmosphere
  . We cultivate a dynamic culture where shared goals bring us together. From unforgettable company events to volunteering initiatives, we inspire and empower each other to make a positive impact.
• Highly competitive benefits package at EQS USA, you will be eligible for an extensive benefits package including health/dental/vision/life insurance, 401k plan, FSA, and many more.

• Own meaningful relationships with compliance leaders, driving ethical transformation
• Work with a collaborative Denver-based team with hybrid flexibility (2+ days/week in-office)
• Shape customer success strategies in a high-growth North American market
• Gain deep expertise in global regulatory trends and enterprise compliance innovation

• Own 30–50 strategic accounts with personalized engagement plans and quarterly business reviews
• Develop a deep understanding of each customer's compliance framework, regulatory obligations, and organizational structure
• Lead executive‑level conversations with Chief Compliance Officers, General Counsel, and Risk leaders
• Design and execute success plans that align product capabilities with customer compliance objectives

• Drive product adoption across multiple stakeholder groups and business units
• Establish success metrics (utilization, case resolution time, program maturity) and track progress against goals
• Conduct advanced training sessions, workshops, and webinars tailored to customer needs
• Guide customers through regulatory changes (EU Whistle blower Directive, SOX compliance, ESG reporting) and help them adapt their programs accordingly

• Identify upsell and cross‑sell opportunities based on customer maturity and emerging needs
• Collaborate with Sales to develop expansion proposals and close growth opportunities
• Lead contract renewals with strategic negotiation and multi‑year commitment discussions
• Achieve net retention targets of 110%+ through expansion and retention excellence

• Monitor health scores, usage trends, and engagement signals to identify at‑risk accounts
• Develop and execute save plans in…