Training Content Developer - Field Operations

Training Content Developer - Field Operations

AIR Communities is one of the country's largest owners and operators of multifamily housing, managing high-quality communities across the country! At AIR, we value integrity, respect, collaboration, customer focus, and performance. These values are brought to life by our teammates, who are ultimately responsible for our success. When you join our team, you'll work alongside the most dedicated professionals in the industry and open the door to unlimited career opportunities.

We seek motivated professionals who excel in customer service, and thrive in a fast-paced, collaborative environment. If you're inclined towards more challenging tasks and aspire to exceed expectations, our environment may align better with your ambitions, join us!

Our Corporate Headquarters is located at the top floors in the heart of the Denver Tech center. AIR values relationships and the benefits from working side by side with teammates, therefore this is an in-office, on-site five days per week opportunity.

The Field Operations Training Specialist supports AIR Communities by curating, designing, and developing a variety of programs to support training initiatives across the organization. The specialist reports to the Field Operations Support Manager and works closely with both the field operations team and business leaders to ensure all training is consistent with company standards. This person creates innovative, customized training content for all team member programs, assists with facilitation when needed and supports the entire team with content creation that appeals to adult learners.

Responsibilities:

• Partner with field operations team and business leaders to curate, design, develop, modify, and implement new and existing training programs that support onboarding, systems, standard/process, and skills-based training needs for property operations.
• Support the design and delivery of training content for in‑person seminars, instructor led virtual training and on-demand training focused on operational execution, resident experience, compliance, systems, and performance standards.
• Translate operational processes, policies, and best practices into clear, practical learning materials tailored to on‑site roles.
• Partner with property operations leaders, regional teams, and subject‑matter experts to gather inputs and validate content accuracy.
• Ensure training materials reflect the realities of daily on‑site operations and are easy for front‑line team members to apply on the job.
• Develop an understanding of AIR Communities business model and key objectives and prioritize your work in a way that contributes to the business goals.
• Films and edits engaging videos for use in training and other initiatives.
• Update and maintain Help Juice pages and resources.
• Communicate and circulate training content to the company utilizing internal communication tools (email, Web Ex, SMS, etc.)
• Supports the field operations team with facilitation of training as needed.
• Perform other duties as assigned.

• Degree or certification in Communications, Education, or related area preferred.
• Effective communication and presentation skills.
• Ability to utilize technology to design, update, create and implement virtual, in-person and on-demand training materials.
• Assist with the maintenance and creation SharePoint sites, quick reference guides and other tools to support learning within the organization.
• Proficient in Microsoft Office suite:
  Word, Excel, PowerPoint, and Outlook. Experience with Canva preferred.
• Experience with creating and editing video content.

Desired Characteristics:

• Strong organization and planning skills, detail oriented, and ability to handle multiple tasks and assignments.
• Professional and personable with the ability to collaborate with team members at all levels of the organization.
• Flexibility and adaptability in a fast-paced, constantly changing environment
• Ability to prioritize, think independently and problem solve to ensure projects are completed in an effective/timely manner.
• Ability to work with others and collaborate across the organization to achieve goals.
• Self-starter, motivated and proactive
• Excellent verbal and written communication
• Ideal candidate demonstrates accountability, thinks critically, and demonstrates courage when presenting ideas.
• Can easily multi-task and manage multiple projects.

AIR offers attractive total compensation packages designed to recognize and reward performance at the individual, team and company levels. We start with a competitive base salary and add bonus opportunities and benefit choices topped off with:

• Expected base salary of $70,000- $80,000. You will be provided a pay rate that is in line with your work location, skills and experience as they relate to the requirements of the job.
• Base salary plus annual bonus.
• 25% Rent Discount available
• Medical, dental, vision, and life insurance options available. HSA with company sponsored…