Assistant Site Manager - Denver

Hey there! We’re Fever, a leading tech platform for culture and live entertainment.

We’re looking for a vibrant Assistant Site Manager (ASM) for a VR experience in Denver at York Street Yards. The ASM will support the General Site Manager (GSM) in ensuring seamless daily operation of the venue, leading staff, managing guest services, budgeting, and operating technology.

• Help hire, train, and schedule staff via local agency, ensuring the team feels supported and prepared.
• Lead shifts with energy and confidence, modeling great guest service for staff.
• Encourage a culture of accountability, positivity, and continuous learning.
• Provide clear feedback and coaching to help the team grow in their roles.
• Oversee facility upkeep, ensuring equipment, technology, and spaces remain fully operational, safe, and presentable at all times.
• Troubleshoot technical and mechanical issues, escalating to third‑party vendors when necessary.
• Lead pre‑shift briefings and staff development initiatives to keep the team engaged and aligned with site goals.

• Train new staff members on launching guests into the experience.
• Check that VR headsets are functioning properly each morning, ready to welcome guests.
• Master guest registration, headset explanations, onboarding routine, and session management, including combining groups.
• Own the technology health – cleaning regiments, charging protocol, and software updates.

• Act as the first point of escalation for guest concerns, resolving issues quickly and empathetically.
• Ensure high levels of customer satisfaction by anticipating guest needs and creating a welcoming environment for visitors of all ages and backgrounds.
• Model excellent service and engagement, maintaining strong relationships with community partners, suppliers, and corporate stakeholders.
• Stay up to date on event schedules, ticketing updates, and special promotions to anticipate and meet guest needs.

• Assist with budgeting, payroll auditing, and expense management to ensure financial health of the site.
• Manage box office operations, retail sales, inventory control, and retail stock management.
• Handle administrative duties including invoice processing, meeting documentation, and progress reporting.
• Contribute to brainstorming and strategy sessions, actively participating in meetings and offering fresh ideas to enhance efficiency and guest experience.
• Actively participate in building the brand’s presence in the city through private events, partnerships, and outreach initiatives.
• Participate in debriefing sessions with the Site Manager to track KPIs on site.

• 3+ years of experience in operations, hospitality, retail, live entertainment, franchise management, or a related industry.
• Experience with budgeting and controlling expenses and retail operations.
• Leadership and management skills and ability to communicate effectively in oral and written communication.
• Excellent planning and organizational skills; ability to manage multiple priorities simultaneously.
• Friendly, energetic, and enthusiastic personality.
• Comfortable with technology and basic troubleshooting.
• Ability to problem‑solve and think quickly on your feet.
• Ability to stand for extended periods of time; moderate level of physical ability is required.
• Reliable transportation and ability to arrive on time for scheduled shifts.
• Flexible schedule (various evenings, weekends, and holidays will be required).
• Proficiency in Google Suite.
• Strong commitment to equity, diversity, inclusion, and accessibility; ability and commitment to work with diverse groups.

Preferred (but not required) skills: basic mechanical tools, experience maintaining mechanical and technical equipment, or learning to manage VR technology and production programs. Past roles working in production and/or events – such as pop‑up events, amusement attractions, theme parks, or exhibitions – are a plus.

Salary: $60,000 plus benefits and performance‑based compensation.

Fever is committed to creating an inclusive and diverse workspace where everyone’s background and ideas count. We encourage everyone to apply and we encourage applicants from all backgrounds to apply. We provide accommodations during the selection process as needed.

Equal Opportunity

Employer:

Fever is committed to creating an inclusive and diverse workspace where everyone’s background and ideas count. Our main goal is to find the best possible talent regardless of place of birth, racial or ethnic origin, gender, gender identity, religion, opinion, sexual orientation, disability, pregnancy, marital status, age or caring responsibilities. We encourage everyone to apply!

If you require any kind of accommodation during the selection process please contact our Talent team so we can help you by providing a welcoming and seamless journey.