Client Manager

Job Description

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career.

Try new things, learn new skills and discover what you excel at—all from Day One.

• Develop and maintain relationships with Corporate Trust clients with a primary focus on managing the value of these relationships to the organization.
• Review and accept new client relationships based on business line account acceptance policies and procedures.
• Provide quality service based on client needs, wants, and expectations; align actions accordingly; remain sensitive and responsive to both internal and external clients; build distinctive predictable levels of service; resolve problems quickly and effectively.
• Work closely with new business development staff, serving as a collaborative business partner when supporting new business conversations from existing or prospective clients.
• Identify business risks and operational challenges and take steps to mitigate risk and enhance operating systems and processes.
• Coordinate the development and implementation of operational changes within the unit.
• May be responsible for meeting certain revenue, new business and expense goals.
• May manage staff, hire new staff, and/or train staff to successfully meet business objectives.

This role requires working from a U.S. Bank location three (3) or more days per week.

• Basic:
  Bachelor’s degree or equivalent work experience.
• Typically eight or more years of relevant experience.

• Thorough knowledge of corporate trust and investment instruments.
• Thorough knowledge of account management, trust operations, project management, and legal regulations.
• Thorough knowledge of the applicable trust line of business, its products, processes, and related bank and regulatory regulations.
• Ability to develop new business.
• Effective management skills to include planning, budgeting, and people management.
• Ability to resolve complex problems with minimal guidance.
• Ability to communicate quickly with clients to resolve client issues and disputes.
• Effective interpersonal, verbal and written communication skills.

• Pertaining to those hired to perform Cayman Islands Monetary Authority (CIMA) regulated activities, the candidate may be required to disclose/provide membership to professional bodies (if applicable), references, and any criminal history, regulatory censure, sanctions, legal proceedings and any other formal censure, discipline or public criticism at the stage of recruitment.
• U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories.

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• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

U.S. Bank will consider qualified applicants with arrest or conviction records for employment.