Renewal Operations, Senior Manager

Salesforce is seeking a strategic and impact-driven Renewal Operations Senior Manager to lead the optimization of renewal processes. This role will identify process bottlenecks, gaps, and redundant manual steps, orchestrating solutions that enhance productivity, reduce costs, and ensure high-quality outcomes. The Senior Manager is a data-oriented leader responsible for proactively determining and orchestrating the implementation and ongoing governance of solutions. This role works out of the office in a hybrid schedule three days a week.

• Lead and oversee the maintenance of critical renewals data and workflows.
• Manage and govern internal case queues, ensuring proper triage, execution, stakeholder communication, and timely resolution.
• Drive decisions and act as a key escalation point to assess issues and drive resolution.
• Identify process needs and drive future state solutions, translating data model, system, and go‑to‑market changes into scalable operational workflows while streamlining execution.
• Champion data quality improvement initiatives to ensure users have access to accurate and timely information.
• Leverage AI, Slack, Python, data, and other tools to automate workflows, optimize operational processes, and drive scalable and data-informed decision making.
• Maintain accurate, up-to-date process documentation and support change management to ensure successful adoption of new and updated processes.
• Contribute to special projects and cross-functional initiatives, ensuring operational readiness and providing recommendations as needed.

• 8+ years in Renewals/Sales Operations, Revenue Operations, Business Operations, Consulting, or a similar role.
• Strong analytical and problem-solving abilities with a demonstrated capacity to structure complex problems, synthesize information, and develop actionable solutions and recommendations, coupled with a keen attention to detail.
• Strong working knowledge of SQL, SOQL, and Python for data querying, transformation, and analysis.
• Expertise in CRM platforms and renewal processes.
• Excellent communication and interpersonal skills with the ability to collaborate effectively across departments and with senior management.
• Growth mindset: openness, curiosity, and willingness to approach tasks without preconceived notions.
• Autonomy and drive: self‑motivated, highly collaborative, strong influencing skills.
• Bachelor’s degree or equivalent relevant experience required.

Salesforce offers a variety of benefits to support work‑life balance and employee well‑being, including medical, dental, vision, mental health support, paid parental leave, life and disability insurance, a 401(k) plan, and an employee stock purchase program.

The typical base salary range for this position is $143,400 – $216,900 annually. Compensation is based on location, job level, and experience and may include incentive compensation, equity, and other benefits.

Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. Applicants will be assessed on the basis of merit, competence, and qualifications without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law.