Associate - Service Operations

Your Impact

As an Associate focused on Service Operations, you will join a client service team and take ownership of a workstream to solve some of the toughest operating model challenges our clients face.

Service Operations sits at the intersection of strategy, technology and transformation to deliver sustainable, inclusive growth. We guide our clients to deliver exceptional experiences across their business – from AI‑focused call centers to best‑in‑class back‑office functions across a wide variety of industries.

You will develop future‑proofed strategy for clients looking to deliver exceptional customer and employee experiences end‑to‑end by bringing together talent and technology. You will play an action‑oriented role, uncovering the true challenges behind a client’s strategy and creating actionable plans that drive real change across back‑office operations, customer experiences and field services.

Your work will combine research, data analysis, interviews and brainstorming to generate fresh insights and breakthrough solutions. By collaborating directly with clients and McKinsey colleagues, you’ll help them solve problems, refine strategies and create lasting transformations, and equip them with tools to continue innovating after our engagement ends.

Driving lasting impact and building long‑term capabilities with our clients is not easy work. You thrive in a high‑performance, high‑reward culture, doing hard things, learning from setbacks and persevering. In return for your drive, determination and curiosity, we will provide the resources, mentorship and opportunities to become a stronger leader faster than you imagined.

• Continuous learning: Our learning and apprenticeship culture, backed by structured programs, is all about growing while creating an environment where feedback is clear, actionable and focused on your development.
• A voice that matters: From day one, we value your ideas and contributions, giving you tangible impact through innovative solutions while upholding our ethical standards.
• Global community: With colleagues across 65+ countries and over 100 nationalities, our diversity fuels creativity and helps us deliver the best solutions for our clients.
• World‑class benefits: In addition to a competitive salary based on location, experience and skills, we offer a comprehensive benefits package to support your holistic well‑being.

• Bachelor’s degree required; an advanced degree in business, operations, finance, engineering or related disciplines preferred.
• 6+ years of relevant experience, including a progressive career trajectory and outstanding professional impact, preferably with large, multinational companies or organizations.
• Experience in tech‑enabled transformation of operational processes, such as frontline, field service or customer care; general and administrative (Finance/HR); contact center; middle office (claims, mortgages, case management) implementation; or customer experience engineering.
• Demonstrated success leading transformational or capability‑building activities within a back office, shared service center or frontline services environment (e.g., retail, telecom, banking, travel).
• Highly capable problem solver with strong analytical, conceptual and quantitative skills.
• Ability to deliver work‑product‑focused materials, including PowerPoint decks, Excel models, reports or other written deliverables.
• Ability to collaborate in a team and foster an inclusive environment with stakeholders at all levels.
• Willingness to travel up to 80% and work in challenging environments, such as factories, hospitals or mines.

Our unwavering commitment to integrity drives everything we do, guiding us to always act in the best interests of our clients, our people and the communities we serve.

• Operations

FOR U.S. APPLICANTS:
McKinsey & Company is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability,…