Senior Manager, Enablement & Activation

Senior Manager, Enablement & Activation

The Senior Manager, Enablement & Activation is responsible for driving strategic account activation, operational performance, and business intelligence across the organization. This role owns the systems, processes, and reporting that turn strategy into execution: activating priority accounts, standardizing and improving core processes, building and maintaining dashboards and KPI tracking, and producing the Quarterly Business Reviews (QBRs) that will be delivered to critical clients.

The Senior Manager partners closely with the leadership and cross-functional leaders to surface issues before they impact clients or revenue, hold work streams accountable to plan, and independently identify and drive improvements.

Salary: $,000

• Account Activation -- own the activation of priority and strategic accounts, working with Sales and Operations to convert whitespace and dormant relationships into active revenue.
• Process Improvement -- standardize, document, and continuously improve core operating processes across teams.
• Dashboards & KPI Tracking -- build and maintain the dashboards and reporting that measure performance against plan.
• Quarterly Business Reviews (QBRs) -- build, standardize, and deliver Q  materials and the supporting analysis.
• Operations & Accountability -- monitor work streams, surface risks early, and hold the business accountable to targets.

• Own the activation strategy and coordinate execution for priority and strategic accounts, translating portfolio priorities into targeted, measurable plays.
• Identify whitespace, dormant, and under-penetrated relationships and drive coordinated activation with sales, business development, and branch teams.
• Build and maintain account activation playbooks, routing logic, and prioritization models that direct effort to the highest-value opportunities.
• Track activation activity and outcomes against goals; report progress and adjust plans based on performance.
• Diagnose the causes of account stagnation or activation delays, and apply findings to improve activation strategy and playbooks

• Assess current operating processes, identify gaps and inefficiencies, and lead improvements that increase speed, consistency, and accountability.
• Maintain playbooks and process documentation; communicate new or updated processes clearly across teams and confirm adoption.
• Collaborate with counterparts across work streams to share best operational practices and standardize how work gets done.
• Drive adoption of new processes and tools across work streams, ensuring changes are sustained beyond initial rollout
• Monitor compliance with standards, internal processes, and systems; escalate when timelines or protocols are not met.

• Design, build, and maintain dashboards and reporting that give leadership real-time visibility into performance against plan.
• Define and track the KPIs that matter for activation, revenue, and operational health; ensure data integrity and consistent definitions.
• Prepare and review monthly and quarterly operating reports; coordinate on forecasts and budgets, assess variances, and flag performance gaps to leadership.
• Turn data into clear, actionable insight, recommending next steps, not just reporting the numbers.

• Own the end-to-end build, standardization, and delivery of Q  materials that support effective, well-rounded business reviews with clients.
• Partner with direct leaders and cross-functional leaders to structure the narrative, ensuring QBRs effectively demonstrate value, performance, and priorities.
• Establish a repeatable Q  framework and cadence so reviews are consistent, efficient, and executive-ready.

• Monitor operational work streams across the business so potential issues are identified and resolved before they affect internal teams or clients.
• Support leadership in developing annual business and operations plans by compiling priorities, timelines, and responsibilities.
• Coordinate and support internal meetings and events, including agenda preparation, scheduling, and follow up.
• Log and track activity within relevant systems (i.e. progress updates, reporting inputs, action items).
• Coordinate and support training and enablement programs for team members.
• Adhere to all company Best Practices and provide the highest level of internal and external customer service.
• All other duties and projects as assigned.

Supervisory Responsibility: May supervise analysts, coordinators, or specialists supporting enablement, activation, and reporting. Provides informal leadership, mentoring, and direction to cross-functional partners.

• 5+ years of related operations, analytics, enablement, or business strategy experience, including 2+ years leading projects or people.
• Highly analytical, organized, and detail oriented with strong quantitative and communication skills.
• Proven ability to build…