Business Analyst, Sales Operations

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that's critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

At Motorola Solutions, everything starts with safety. Our Global Sales Operations team acts as a vital engine supporting our overarching corporate mission of "Solving for Safer." We focus on building modern, efficient, and robust corporate frameworks that empower our sellers, "Helping people be their best in the moments that matter." By standardizing infrastructure and optimizing cross‑functional workflows, our team helps to provide the operational foundation required to support critical ecosystems worldwide.

As a Business Analyst within our VSA Sales Operations Team, you will act as the operational engine of our delivery lifecycle, bridging the gap between initial intake, requirements grooming, and delivery logistics. This hands‑on role combines business requirements gathering with sprint and user acceptance testing coordination to assist the broader execution arm of the team.

In close collaboration with the Digital Product Owner and Sales Process and Tech Manager, you will facilitate the intake process by pre‑vetting requests, resolving functional ambiguities, and creating structured Jira Stories for approved work streams. We are looking for an organized, adaptive communicator dedicated to operational excellence who is eager to contribute to our forward‑thinking team.

• Conduct initial business requirements gathering and data validation with stakeholders to help ensure incoming project tickets are clear and actionable
• Pre‑vet and groom incoming execution queues to clear up operational ambiguities before business prioritization
• Translate high‑level business needs into comprehensive user stories within a highly collaborative and inclusive project environment

• Assist with sprint planning logistics and log specific technical tasks for the execution arm of the team
• Document comprehensive meeting insights and operational notes to support corporate deployment tracks
• Analyze execution timelines for delivery leads to support predictable sprint cadences and tracking transparency

• Translate defined business requirements into step‑by‑step testing checklists for User Acceptance Testing
• Oversee the daily work queue of technical testers and observe reported system bugs through to final resolution
• Coordinate post‑release validation to help ensure deployed features are functioning successfully in production

• Salesforce CRM experience to analyze configuration workflows and optimize core system capabilities
• Agile Management Tools to utilize Jira and Confluence for tracking team sprint logistics
• SDLC Frameworks to navigate software development life cycles and structure user acceptance testing
• Requirements Documentation to write precise user stories and execute backlog grooming
• UAT Tracking to build functional testing checklists and manage bug resolution queues
• Operational Support to assist the execution arm of commercial systems teams within an inclusive environment
• Direct experience working alongside enterprise Sales Operations or digital product delivery teams

Target Base Salary Range: $75,000 - $85,000 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job‑related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

• Bachelor's degree & 3+ years of experience as a Business Analyst, Agile Product Owner, or Technical Project Coordinator etc.
• Legal authorization to work in…