Senior Product Manager, Revenue Cycle

Senior Product Manager

Ortho Fi is looking for a Senior Product Manager to own eligibility automation and financial accuracy within our Insurance Revenue Cycle Management domain, one of the most critical product areas in our business. Working directly under our Sr. Director of Product, Insurance, you will help shape and drive the strategy for how Ortho Fi verifies patient benefits accurately, automates manual verification workflows, and builds the data feedback loops that make our insurance products smarter over time.

Insurance benefit accuracy shapes how much revenue a practice realizes, how much patients owe at the point of care, and how confidently our operations team can support thousands of practices s is a role for someone who is energized by operationally complex problems, comfortable working deep in healthcare data, and driven to build systems that replace manual effort or rules-based systems with reliable, scalable automation powered by AI.

The Role Insurance Revenue Cycle Management (RCM) is one of the most data-intensive and operationally consequential product domains in healthcare technology. At Ortho Fi, it sits at the intersection of insurance payer complexity, practice operations, and the patient financial experience. When it works well, patients understand what they owe before treatment starts, practices get paid accurately and efficiently, and Ortho Fi's operations team can support thousands of practices n it does not, the downstream effects compound quickly across the entire revenue cycle.

The Sr. PM, RCM drives the product strategy and execution for eligibility and financial accuracy. Working closely with the Sr. Director of Product, Insurance, this person will help rethink and transform how Ortho Fi approaches its insurance workflows with an AI-first lens. The data advantages Ortho Fi has built over years of operating at scale create real opportunities to make the revenue cycle smarter, more accurate, and automated over time.

This role spans from strategy through discovery, delivery, and go-to-market coordination with operations. You will own the outcome, not just the roadmap.

What You Will Do

• Drive strategy and roadmap:
  Own the product strategy and roadmap for insurance eligibility and benefit accuracy, with clear outcome targets tied to accuracy rates, automation coverage, and revenue realization
• Lead product discovery and delivery:
  Conduct quantitative and qualitative research, payer analysis, and stakeholder interviews to identify opportunities and validate assumptions with a particular focus on where intelligent automation creates the most leverage across the eligibility workflow, from scoping through delivery
• Champion AI-first transformation:
  Work with data and analytics teams to model payer behavior, evaluate benefit accuracy trends, and drive the AI-powered approaches that make Ortho Fi's insurance products smarter and more accurate over time
• Partner cross-functionally:
  Work closely with RCM Operations, Engineering, Customer Success, Sales, and Marketing to understand where processes break down, align on priorities, and ensure product decisions reflect the full picture of how practices experience the revenue cycle
• Drive go-to-market execution:
  Partner with Marketing, Customer Success, and Operations to ensure new capabilities land well, with clear positioning, adoption plans, and support readiness
• Collaborate across the product organization:
  Partner with PMs across the Insurance domain and adjacent areas including Practice Growth and Payments to ensure decisions made in one domain account for their downstream and upstream effects on others
• Manage and triage production support:
  Stay close to production issues in your domain, triage effectively, and use support patterns as a signal for where the product needs to improve systematically
• Define and track outcomes:
  Set KPIs and OKRs with enough rigor to articulate what is working, what is not, and what you would do differently
• Stay current:
  Continuously develop your knowledge of RCM, payer trends, and AI advancements to identify opportunities before they become obvious

What You Will Bring

• Product experience: 6+ years of product…