Development Operations Coordinator

Young Americans Center for Financial Education focuses on promoting financial literacy among young people through engaging, hands-on programs designed to build life skills, work readiness, and financial independence. It features renowned offerings like Young Ameri Towne, International Towne, Youth Biz, and Young Americans Bank, the only bank in the world dedicated to children and teens. The organization is committed to empowering youth with practical financial knowledge and leadership skills.

Learn more by connecting with us on Facebook or Instagram.

As an integral member of the Development team, the Development Operations Coordinator plays an important role in supporting the department’s administrative areas while fostering a positive, responsive, and detail-oriented environment. This position is responsible for managing and optimizing our CRM platform, ensuring efficient data entry, gift processing, and acknowledgement. The Operations Coordinator will also assist in tracking grants and deliverables, prospecting new donors, and participating in fundraising events.

This role is essential to cultivating a donor-centered approach and driving the success of our diverse fundraising efforts.

• Serve as department lead for Salesforce (CRM), ensuring optimal functionality and user experience
• Design/generate CRM reports and dashboards to monitor progress and inform decision-making
• Oversee accurate and timely processing of gifts and grants, including acknowledgement to donors
• Conduct regular CRM data checks and clean-ups to maintain data integrity
• Stay updated on CRM enhancements and provide training to staff on best practice and effective usage
• Collaborate with program and marketing teams to ensure CRM data aligns with operational needs and supports cross-departmental initiatives
• Assist in identifying and prospecting potential new donors and foundations
• Review and update Development department policies annually
• Prepare grant attachments and other supporting documents to streamline the grant submission process
• Other duties, as assigned

• Strong analytical skills and ability to identify needs and propose solutions to enhance team operations
• Resourceful and eager to learn new skills and technologies
• High attention to detail and commitment to accuracy
• Willingness to innovate and collaborate
• Professionalism in handling confidential information with discretion
• Positive attitude, sense of humor, and ability to maintain enthusiasm in a busy environment

• College degree or equivalent is preferred
• Three or more years of experience in a non-profit environment, with a strong understanding of fundraising principles
• Extensive experience using Salesforce, with track record of managing data and generating reports
• Proficient in MS Office 365 and data analysis tools
• Strong written and verbal communication skills
• Ability to build relationships with diverse stakeholders

The salary range for this position is $60,000 to $70,000. The salary will be commensurate with skill level and applicable experience.