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AI-Driven Benefits Escalations Lead
Job in
Denver, Denver County, Colorado, 80285, USA
Listed on 2026-07-30
Listing for:
Monograph
Full Time
position Listed on 2026-07-30
Job specializations:
-
Business
Change Management
Job Description & How to Apply Below
Gusto seeks an emerging leader to scale its Escalations Services team, guiding 10–15 Operations Specialists in benefits administration and carrier communications. You will balance tactical execution with AI-powered improvements to deliver a scalable onboarding journey for thousands of small businesses and their employees.
The role emphasizes leadership, change management, and a data-driven approach, with a focus on implementing innovative AI tools to streamline processes and improve performance.
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