Business Strategy & Operations Director

This key leadership role drives growth and operational excellence by owning the company's strategic planning processes, business-review cadences, and cross-functional execution, translating leadership priorities into measurable plans, KPIs, and outcomes. The role operates as a force multiplier for the GM and leadership team, connecting strategy, operations, planning, and communications across  and Identity Digital ().
This role reports to the General Manager of

This is a hybrid position from our Denver office.

• Strategic Planning & Growth Design: Develop and execute the company's strategic and annual planning processes in alignment with business objectives. Lead growth design and product planning inputs, market and competitive analysis, and trend identification to inform leadership decisions
• Business Reviews & Operating Cadence: Own and run the company's core business-review cadence — Monthly Business Reviews (MBRs), Quarterly Business Reviews (QBRs), — including agenda design, data preparation, narrative, and follow-up on action items
• Leadership & Executive Meetings: Drive the weekly leadership meeting, board-meeting preparation, and all-hands for both  ; setting agendas, preparing materials, and ensuring decisions are captured and executed
• Planning & Talent Processes: Coordinate annual planning, budget reviews, talent reviews, and succession planning in partnership with the GM, Finance, and People teams
• KPIs & Performance Management: Define, implement, and track OKRs. Build the reporting and dashboards leadership uses to evaluate performance and identify areas for improvement.
• Operational Excellence: Streamline processes, manage OPEX budgets, and ensure efficient collaboration across teams and vendors
• Cross-Functional Collaboration: Partner closely with finance, marketing, product, engineering, support, and BD to ensure strategic alignment and cohesive execution across the organization.
• Internal Communications: Lead internal communications that keep the organization aligned on strategy, priorities, and results
• Data-Driven Decision Making: Use data and analytics to inform strategy and measure performance
• Stakeholder Management: Communicate effectively across all levels of the organization and with external partners, including vendors and agency partners
• Other duties as assigned
• Business reviews: M , Q
• Meetings:
  Weekly leadership meeting, board-meeting prep,  &  all-hands
• KPIs: OKRs
• Other:
  Internal communications

• Bachelor's degree in Business, Marketing, Communications, or a related field — or an equivalent combination of education and experience
• 15+ years in strategy, operations, or business operations, with at least 5 years in a leadership role
• Demonstrated success owning strategic and annual planning processes and operating cadences (e.g., M /Q  or equivalent business reviews)
• Experience preparing board-facing materials
• Strong analytical and problem-solving skills with a data-driven approach; fluency with OKRs/KPIs and performance reporting
• Excellent communication and interpersonal skills, with the ability to build relationships and influence stakeholders at all levels, internally and externally
• Ability to travel as needed
• Ability to work across time zones as part of a global organization as needed
• Reliable transportation to the workplace

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times

The U.S. base salary range for this full-time position is $130,000 - $167,000 plus benefits as described below. In addition, the successful candidate will be eligible to receive other compensation from time to time in the form of discretionary and/or nondiscretionary bonuses and long-term incentive plan. Actual compensation will be influenced by a candidate’s qualifications, internal employee equity considerations, and location.

We will not ask for information about a candidate’s current or past compensation for purposes of developing an offer of employment.

US team members (and their spouses, domestic partners, and/or dependent children) are covered by generously subsidized medical, dental, and…