Supportive Services Specialist​/Trainer - 11006

This position will be posted for a minimum of 5 days

The mission of the Colorado Coalition for the Homeless is to work collaboratively toward the prevention of homelessness and the creation of lasting solutions for homeless and at-risk families, children, and individuals throughout Colorado. The Coalition advocates for and provides a continuum of housing and a variety of services to improve the health, well-being, and stability of those it serves.

• Honoring the inherent dignity of those we serve, affirming their capabilities and fostering their hope that a better life is possible.
• Building strong, caring and trauma-informed communities through the integration of housing, health care and supportive services.
• Advocating for social and racial equity, inclusion and diversity, and challenging the status quo in partnership with our workforce members and those we serve.
• Achieving excellence through continuous quality assurance, innovation and professional development.
• Using resources judiciously and effectively.

The QI & A Specialist is part of a team of people who provide training, EHR workflow management, reporting and performance analysis while managing a process of continual quality improvement and broad support to the organization. This team collaborates with organization leadership and various other workforce members to facilitate ongoing learning and high-quality client care through data-driven decisions, analysis, and training.

• Valid driver’s license required. This requirement may be waived, if necessary, based on overall candidate experience and current needs of the business and/or role.

• Choice of HMO or PPO health insurance coverage options: full-time employees contribute only 1% of their earnings for their own HMO health coverage and no more than 4% of their earnings for coverage of eligible dependents. We’re proud to offer same-and opposite-sex domestic partner coverage.
• Choice of dental insurance or discount plan.
• Vision insurance.
• Flexible spending accounts for health care / dependent care / parking expenses.
• Free basic life and AD&D insurance coverage.
• Employee Assistance Program, a problem-solving resource available to you and your household members.
• Dollar-for-dollar retirement plan matching contributions up to 5% of earnings with 3-year vesting.
• Extensive paid time-off, including 9 holidays, 12 days of sick leave, and three weeks of vacation for new full-time employees in their first year.

The effective date for your benefits will be the first of the month following your date of hire.

• Monitor the quality of documentation of supportive service activities in the EHR.
• Collaborate extensively with the Supportive Services trainer to provide high quality leadership and training to the supportive services staff.
• Conduct regular reviews/audits of supportive services staff documentation. Run reports, analyze activities, audit documentation, plan quality improvement projects and retrain/reeducate as often as needed to improve performance.
• Report regularly on audit results and compliance measures to leadership; work with leadership to identify risks and liabilities.
• Manage adherence to supportive services policies and procedures; ensure compliance with best practice guidelines.
• Engage in regular communication and training of managers/directors to discuss audit findings, review reports, provide support, and identify areas of focus for supervision/ongoing learning.
• Participate as an EHR Superuser to assist with training efforts, advise on system changes and EHR upgrades, and test new tools, processes, and other initiatives.
• Cosign/review charting of direct services by supportive services staff in training phase and during periods of quality improvement.
• Ensure timely and accurate recording of all clinical/non-clinical services, communications, and tasks in the EHR and other systems as required while maintaining complete up-to-date charts using the system and any future upgrades as directed.
• Performs other duties as assigned.

• Minimum two years of experience in a professional environment performing technical…