Strategy and Operations Analyst

About Zero Homes

Our mission is to rebuild American communities through healthy, affordable homes.

At Zero Homes, we operate on a simple premise: when you make contractors successful, homeowners win. The current home services industry is fragmented, complex, and opaque, which is frustrating for homeowners and exhausting for contractors. We are changing this by building a home upgrade marketplace that enables a simple, central, transparent process for homeowners and contractors to complete projects.

Through our platform we handle design, quoting, procurement, and customer service, allowing our contractor network to focus on what they do best and make them money: delivering projects. For homeowners, this delivers a predictable, high-quality, and transparent experience—transforming home upgrades from a source of anxiety into a seamless experience.

Our vision is to create a world where homeowners and contractors in all 50 states can leverage our platform to execute thousands of projects every week within the next 36 months.

We work by a clear set of values:

• Be a "can kid," not a "can’t kid": We own our outcomes and go to extraordinary lengths to solve problems.
• Go fast, be clear: Speed is our advantage, and we sweat the details to deliver an extraordinary customer experience.
• Customer & Contractor Obsessed: We have a deep, personal understanding of the work to be done. We stay curious about our contractors' craft and the stories of our homeowners.
• Win, as a team: We are building an iconic business that will reinvent the industry, and will do so together.

If you are ready to build a world-class consumer experience that genuinely rebuilds American communities, come build with us.

We're looking for a deeply analytical Sales & Operations Analyst to find the opportunities hiding in our numbers. Reporting to the Sr. Manager of Business Operations, you'll dig into the data flowing through every part of Zero (sales, marketing, fulfillment, supply chain, and finance) to produce the analysis, insights, and plans that make the business measurably better.

This is not a dashboard-building role. It's a thinking role that requires a deep understanding of the underlying business. Every Zero project involves quotes, equipment costs, labor, rebates, and program funding, and every market has its own economics. Your job is to crunch those numbers relentlessly: find where we're leaking margin, where the funnel breaks down, where installs get stuck, and where the next dollar of investment does the most good.

Then turn what you find into clear recommendations and plans that leadership can act on, and document your work so the whole company can build on it.

What You'll Do

• Run deep-dive analyses across the business: funnel conversion by market and channel, install throughput and cycle times, capacity utilization, customer experience drivers, and unit economics
• Get to root cause. When a number moves, you dig through the layers (data, process, and people) until you understand and communicate why.
• Pressure-test assumptions with data, including pricing, vendor costs, lead quality, scheduling, staffing, and capacity.
• Deliver clear, decision-ready recommendations with quantified impact, not just charts.

Finding Inefficiencies

• Proactively hunt for inefficiencies across the business: funnel drop-off, process bottlenecks, rework, underused capacity, redundant spend, and misaligned incentives.
• Quantify the size of each opportunity and deliver a prioritized, evidence-backed business case.
• Measure whether changes worked after they ship and report the realized impact honestly.

Planning & Decision Support

• Model the financial impact of decisions before we make them: new markets, pricing changes, program participation, and vendor or equipment shifts.
• Partner with Finance on job cost, margin, and cash flow analysis.
• Demand forecasting and capacity / market-launch modeling

Documentation & Data Foundations

• Document metrics, definitions, data sources, and analytical methods so numbers mean the same thing to everyone and analyses are reproducible.
• Improve the organization and hygiene of the data underlying your work.
• Leverage AI tools to…