Sr Deal Desk Analyst

Location:

Denver, CO/ San Francisco, CA

Airlock Digital is a global leader in application control and allow listing. We seek to empower every organization to run only what they trust and operate free from malware and ransomware.

With rapid growth across Australia, North America, and EMEA. We are committed to our core values, respect, determination, and integrity. We support a diverse and expanding global customer base. At Airlock, we pride ourselves on being a team of humble, collaborative, and driven professionals who support one another and share a passion for cybersecurity.

We’re looking for a Sr Deal Desk Analyst to manage and streamline our end-to-end deal workflow. In this role, you’ll be the main coordinator between Sales, Legal, and Finance, making sure deals are structured correctly, compliant with pricing and discounting policies, and aligned with revenue goals. You’ll help accelerate deal velocity, support our growth, and empower the sales team to win.

• Lead commercial deal structuring for new business, renewals and expansions
• Own the pricing and discounting policy framework, defining guardrails, exception processes, and approval thresholds in partnership with Finance and the CRO.
• Model deal economics and scenario analysis to influence executive decision-making on strategic and non-standard opportunities.
• Develop concession frameworks that protect margin while empowering reps to close competitively.

• Serve as the central coordinator across Sales, Finance, Legal, Product, and Executive leadership to ensure complex opportunities progress efficiently through approval workflows.
• Act as a trusted strategic advisor to AEs and sales leadership — not just a reviewer, but a partner who actively helps structure and win deals.
• Build and maintain operating rhythms, SLAs, and escalation paths that keep deal velocity high without sacrificing governance.

• Own quoting processes end-to-end in Hub Spot and future CPQ tooling — standardizing templates, order forms, MSAs, and amendment workflows.
• Enforce pricing, discounting, contracting, and risk-management policies; ensure exceptions are documented, escalated, and approved appropriately.
• Support channel and partner-specific quoting rules and terms; maintain partner deal registration and co-sell governance.

• Ensure opportunity records are complete, accurate, and compliant — maintaining high-quality CRM data that underpins forecasting, revenue recognition, and operational reporting.
• Design and implement data quality standards and audit processes; partner with Sales Ops to enforce pipeline hygiene across the team.
• Build dashboards and reporting that give leadership real-time visibility into deal velocity, quote-to-close rates, and pipeline health.

• Oversee SaaS license provisioning post-sale, including tenant setup, portal account creation, user role assignments, and environment configuration per contract specifications.
• Drive provisioning automation efforts to reduce manual effort and accelerate time-to-value for customers.
• Own the handoff documentation and process from Deal Desk to Customer Success, ensuring CSMs have the context they need from day one.

• Audit existing deal processes and identify gaps; design and implement scalable, documented workflows that can support Airlock's growth across North America, EMEA, and APAC.
• Build and maintain the Deal Desk playbook — policies, templates, escalation guides, and training materials for the sales team.
• Deliver enablement sessions to equip AEs with the knowledge to self-serve on standard deals and escalate efficiently on complex ones.
• Evaluate and implement tooling improvements — CPQ, CLM, and CRM integrations — to reduce friction in the quote-to-cash process.

• 8–10+ years of progressive experience in Deal Desk, Revenue Operations, Sales Operations, or Finance within a fast-growing B2B SaaS or technology company.
• Demonstrated track record of operating at a…