Supply Chain Delivery Professional & Security Focal

Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success.

You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

The Supply Chain Delivery Professional is responsible for leading day‑to‑day operational delivery for supply chain in support of Business Process Outsourcing (BPO) clients, ensuring reliable business process mapping, integrations, stable transaction flows, and consistent service-level performance. This role oversees solutioning, implementation and security components of a traditional supply chain outsourcing agreement. The position includes consulting‑style client management responsibilities such as financial management of delivery engagements, relationship management, and coordination across cross‑functional teams.

The role also supports the delivery and operationalization of AI tools and automation solutions that enhance supply chain operations.

• Serves as the primary operational contact for supply chain and BPO clients, ensuring alignment between client expectations and delivery outcomes.
• Manages client relationships through regular status updates, performance reviews, and proactive communication during incidents or operational changes.
• Oversees financial management of delivery engagements, including forecasting, budgeting, tracking operational hours, and supporting billing accuracy.
• Supports consulting‑style engagement activities such as requirements validation, operational readiness planning, and solution recommendations.
• Collaborates with cross‑functional teams (Engineering, Security, Product, Partner Onboarding, and Account Management) to ensure seamless delivery.

• Establishes performance expectations, monitors KPIs, and drives operational excellence across incident, problem, and change management activities.

• Ensures timely communication to clients and stakeholders, accurate incident documentation, and comprehensive root‑cause analyses.
• Works cross‑functionally to resolve ongoing production issues and eliminate recurring failures.

• Ensures stable, accurate, and timely processing of supply chain transactions, integrations, and communication flows.
• Supports onboarding and operational readiness for new clients, trading partners, and integration endpoints.
• Ensures SLAs are met and drives improvements to reliability, throughput, and partner satisfaction.

• Supports delivery and operationalization of AI tools and intelligent automation solutions across production environments.
• Validates AI‑driven operational workflows, monitors performance, and collaborates with product and engineering teams on enhancements.
• Identifies use cases where automation or AI agents can reduce manual work, improve SLA performance, or enhance incident response.
• Develops playbooks, training, and operational processes for team adoption of AI tools.

• Partners with Engineering and Systems teams to plan, test, and execute infrastructure upgrades and migrations.
• Ensures alignment of upgrade paths with business needs, compliance requirements, and lifecycle timelines.

• Acts as the primary point of contact for audits, compliance reviews, and security assessments.
• Ensures adherence to security policies, encryption requirements, access controls, and regulatory standards.
• Reviews and approves security‑related changes such as firewall updates, certificate renewals, and hardening procedures.
• Pa…