Office - Associate

Office Associate

SSA Group works with zoos, aquariums, museums, and other cultural attractions, integrating dining, retail, admissions, and more. We increase revenue opportunities for partners across the United States. With over 50 years in the business, SSA has refined the basics while pioneering better ways forward. With pillars of focus like sustainability, inclusivity, and innovation, SSA is transforming the cultural attraction industry.

SSA was built by families, for families, with a family's sense of love and dedication. We don't just rely on best practices in our industry; we customize best practices for each partner to set the bar higher. We do all we can to further the mission of our partners because their guests and the communities they serve deserve it.

Position Title:

Office Associate

Reports to:

Office Supervisor(s) and Administrative Operations Manager

Responsibilities:

• Assist operational managers and park staff as needed, as delegated by the Administrative Operations Manager.
• Support recruiting efforts and onboarding of new employees.
• Maintain a clean, safe, and organized work environment.
• Uphold company policies and procedures.
• Provide administrative support, including answering phones and word processing.
• Communicate documentation on discrepancies to the Administrative Operations Manager and other responsible staff.
• Maintain and secure the cash room, ensuring limited access and adherence to company policies.
• Issue and check in all banks, ensuring all paperwork and daily closing sheets are completed.
• Assist with uniform handling in the absence of the Administrative Operations Manager.
• Perform cash pick-ups, change orders, and reconcile daily receipts as needed.
• Manage I-9 forms and employee file maintenance.
• Contribute to community efforts through hiring, engagement activities, and opportunities for giving back.
• Perform other tasks as deemed necessary.

Job Requirements:

• Strong interpersonal and communication skills.
• Ability to read, count, and write to accurately complete all documentation and daily paperwork.
• Exceptional problem-solving and decision-making skills, with strong organizational abilities.
• Demonstrated financial management, analytical, and planning skills.
• Thrive in a team environment while working independently, showing flexibility in a fast-paced setting.
• Proficient in office functions, including online cash management systems, POS systems, and Excel.
• Physical ability to lift and move boxes (10-35 lbs), and stand for extended periods as required.
• Ability to work varied hours, including nights, weekends, and holidays, as needed.

Idea + Belonging:

• Promote inclusivity and support within the team and across all units.
• Focus on removing barriers and empowering team members at all levels.
• Lead by example through sustainability and conservation efforts, teaching unit staff as necessary.
• Engage with SSA and the community through hiring efforts, engagement activities, and initiatives focused on giving back.

Previous

Experience:

• Two-three years cash handling experience.
• Two years administrative experience preferred.
• All education backgrounds accepted.

Compensation and Benefits:

• Hourly, Non-Exempt. Pay is based on range in consideration of relevant job experience and certification/education
• Employee Assistance Program
• Get Paid Early
• Tuition Discount through Partnership College
• Parental Leave
• Meal Plan & employee Discounts

Accrued paid sick leave provided in accordance with state law. State/location confirmed in job posting.