Account Specialist

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Public Partnerships LLC supports individuals with disabilities or chronic illnesses and aging adults, to remain in their homes and communities and “self” direct their own long-term home care. Our role as the nation’s largest and most experienced Financial Management Service provider is to assist those eligible Medicaid recipients to choose and pay for their own support workers and services within their state-approved personalized budget.

We are appointed by states and managed healthcare organizations to better serve more of their residents and members requiring long-term care and ensure the efficient use of taxpayer funded services.

Our culture attracts and rewards people who are results-oriented and strive to exceed customer expectations. We desire motivated candidates who are excited to join our fast-paced, entrepreneurial environment, and who want to make a difference in helping transform the lives of the consumers we serve. (learn more at ).

Job Summary The Account Specialist supports the successful execution of client engagement initiatives by coordinating project activities, monitoring program performance, and ensuring contract compliance. This role partners with internal cross-functional teams and external clients to manage project plans, support implementation and launch activities, prepare client deliverables, and contribute to training and continuous improvement efforts. The ideal candidate is highly organized, analytical, and customer-focused, with the ability to manage multiple priorities while fostering strong client relationships.

Project & Program Coordination Coordinate project plans, work plans, and cross-functional activities to ensure program milestones, contract requirements, and client deliverables are achieved.

Monitor program performance through reporting, data analysis, status tracking, and end-user testing to support continuous operational improvement.

Assist with implementation and launch activities, including coordinating meetings, documentation, training, and project communications.

Client Relationship Management Support client engagement activities by participating in client meetings, preparing agendas, developing status reports, and serving as a backup point of contact.

Build productive relationships with key client stakeholders by understanding organizational structures, decision-making processes, and client objectives.

Partner with client engagement leadership to promote client satisfaction and provide responsive support throughout the client lifecycle.

Training & Business Development Support Develop and deliver presentations, training materials, and product education for both internal teams and external clients.

Identify organizational training needs and collaborate with cross-functional teams to improve knowledge sharing and operational effectiveness.

Support business development efforts by tracking RFP opportunities, evaluating solicitation relevance, maintaining opportunity data, and developing knowledge of PPL's products and services.

Required Skills:

Excellent client relationship skills

Excellent oral and written communication skills

Strong analytical, organizational, and presentation skills

Strong attention to detail

Ability to speak publicly effectively.

Proficiency in Microsoft Office products – Excel, Word, and PowerPoint.

Ability in building and maintaining business relationships with clients by coordinating efficient and effective services.

Ability to think and work independently when necessary and collaborate across teams to get needed information.

Ability to and meet aggressive deadlines.

Qualifications:

Education:

Bachelor's Degree or 5 years’ experience required. Master’s degree a plus.

Experience:

3-5 years’ experience in business administration, healthcare, human services or public sector required;

Experience with a health or human services agency or managed care…