Quality Assurance Specialist

Job Title

The salary range for this position is: $34.74 - $49.18 Hourly $2,779.38 - $3,934.54 Biweekly $6,022.00 - $8,524.83 Monthly

This position exists to serve as a lead worker and subject matter expert on the administration of the units within the FAMLI Division. Position assists the QA Supervisor to assign, schedule, and prioritize work activities and assists to evaluate and monitor unit's work performance. As a work leader and core knowledge subject matter expert, position imparts advanced knowledge, technical guidance, and policy direction to Labor & Employment Specialist on assigned team, peers, supervisor and FAMLI management.

Maintains acceptable levels of performance and assure adequacy of documentation, evidence and reasoning applied to cases assigned to the work unit. Position ensures that the unit(s) assigned activities are being administered within program guidelines and requirements, key performance indicators (KPIs) and ensures compliance with applicable state and federal laws, and departmental, division and unit regulations, policies, procedures and/or standards. Assists with integration and assimilation of new or modified policies, practices, or procedures into daily routines.

Serves as a content knowledge resource for work unit and peers by answering questions related to the quality program. Position collaborates with peers and supervisors to identify and recommend changes in work processes and/or procedures to improve program quality. Assists QA Supervisor in preparing and authoring written correspondence to FAMLI Leadership on status reports and inquiries regarding specific audits, providing explanation of actions taken on audits supported by interpretation of Colorado law and/or Colorado FAMLI processes.

Ensures propriety of phone calls are accurate and complete. Through demonstrated leadership skills and abilities, professional experience, expertise and knowledge, position identifies and resolves complex claims-related problems and issues; monitors program-audit activities, and serves as a resource to communicate effectively and work collaboratively with inter-group work units including FAMLI management.

H6N4XX
Labor/Employment Specialist III

Minimum Qualifications:

Experience Only:
Six (6) years of relevant experience in an occupation related to the work assigned to this position such as experience in business process quality assurance, operational compliance, or process improvement. Experience strictly focused on IT software testing, system quality assurance, or User Acceptance Testing (UAT) will not qualify.

Or

Education and Experience:

A combination of related education and/or relevant experience in an occupation related to the work assigned equal to six (6) years

• Experience performing internal quality assurance audits
• Experience writing reports, status summaries, or retrospectives that outline audit findings, error trends, and actionable recommendations for management
• Experience applying Root Cause Analysis to target problem areas and identify efficient process-level solutions
• Experience ensuring compliance with state and federal laws, program regulations, departmental policies, and key performance indicators

• Writing Reports
• Problem-Solving
• Emotional intelligence
• Employee coaching, monitoring and training
• Customer Service
• Effective Communication
• Root Cause Analysis
• Data Analysis
• Collaboration and Partnership Mindset
• Active Listening
• Accountability and Ownership
• Google Workspace or Microsoft Office
• Case Management Systems Experience
• Telephony Systems Experience

• Must be a Colorado resident at time of application.
• You must pass a thorough background check prior to employment which will include the E-Verify process.

Appeal Rights:

As an applicant who has been removed from consideration during the selection or comparative analysis process, you may file an appeal with the State Personnel Board and/or request a review by the State Personnel Director. A standard appeal form is available on the State Personnel Board website, (Use the "Apply for this Job" box below). . If you appeal, your appeal must be submitted in writing on the official appeal form, signed by you or your representative, and received at the following address within ten (10) days of your receipt of this notice:
Colorado State Personnel Board/State Personnel Director, Attn:
Appeals Processing, 1525 Sherman Street, 4th Floor, Denver, CO 80203. Fax: . Phone: . Email address: dpa_s The ten-day deadline and these appeal procedures also apply to all charges of discrimination. Refer to Chapters 4 and 8 of the State Personnel Board Rules and Personnel Director's Administrative Procedures, 4 CCR 801, for information about the appeals process. The State Personnel Board Rules and Personnel Director's Administrative Procedures are available orado.gov

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