Senior Director, Head of Strategy, Issuing Solutions

Visa Issuing Solutions Role

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Visa will accept applications for this role until at least September 7, 2026.

This role supports the Issuing Solutions business within the Value-Added Services division of Visa, which generated 10.9 billion USD of revenue in 2025.

The responsibilities of this role are to:

• Develop and execute on the long-term strategy of Issuing Solutions
• Lead special projects and initiatives
• Respond to various matters that require executive attention

This role operates at the intersection of many geographies and functional areas, requiring organizational savviness and strong interpersonal skills. This is a unique opportunity to drive the organizational excellence of Visa's business while collaborating with executives on a regular basis.

This role reports to VP, Operations and Strategy for Issuing Solutions with a dual reporting line to VP of Strategy for Value-Added Services.

Primary Responsibilities:

• Lead projects related to long-range strategy development and assessments of significant opportunities – including potential acquisitions – and threats.
• Structure and solve business problems by collaborating with a range of internal stakeholders. Organize and prioritize critical information, issues, and data to facilitate efficient decision making. Build out unique, creative, and impactful recommendations.
• Design and manage major planning activities, which may include annual strategy development and objective and key results (OKR) formulation, ongoing business performance and resource allocation checkpoints, or various other activities such as reporting.
• Coordinate with functional partners to design and manage key reports that meet the goals of the leadership team. Proactively review a subset of reports/updates to flag areas that require executive attention.
• Lead the creation of materials for various meetings such as Board meetings, executive forums, and external client councils/forums.
• Indirectly manage subset of team members and provide continuous coaching and training to teammates.

Problem Solving:

• Structured thinker with robust decision-making and deep analytical skills.
• Keen eye for detail with the ability to support recommendations grounded on data and facts.

Relationship Building:

• Humble leader with a high degree of compassion.
• Ability to engage, influence, and inspire teammates.
• Ability to build relationships at senior levels and navigate complex structures.
• Communications

Tremendous executive-facing communication skills:

• Ability to craft compelling communications in short time frames with editorial prowess.
• Advanced visual design skills that enable simple, elegant storytelling to internal and external audiences.

Execution:

• Experience in managing a team of individual contributors on major cross-functional projects at a global matrix organization.
• Able to adjust to multiple tasks / demands and shifting priorities under time constraints.
• A hands-on approach to all activities with an unwavering passion for excellence that is contagious.

AI Fluency:

• Strong understanding of emerging AI capabilities and technology trends, with a demonstrated ability to identify opportunities to embed AI into products and experiences to improve customer outcomes and drive business growth.
• Demonstrated ability to leverage AI to improve strategic analysis and accelerate insight generation.

Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications:

• 12 or more years of work experience with a bachelor's degree or at least 10 years of work experience with an Advanced degree (e.g.…