Director, Strategic Operations

Salary Range: $ To $ Annually

The Director of Strategic Operations serves as the connective tissue between organizational strategic priorities and the cross-functional execution required to bring them to life - translating leadership's intent into structured plans, driving high-stakes initiatives from concept to launch, and serving as a trusted extension of the Chief Strategy & Product Officer across partnerships, strategy, and organizational alignment. The role is inherently ambiguous and highly cross-functional.

The Director of Strategic Operations will operate without a fixed playbook and without positional authority, building alignment through influence, credibility, and rigor rather than direct reporting lines. This role runs strategic partnerships end-to-end, from contract negotiation through post-execution relationship management, and functions as the de facto source of truth during fast-moving, high-visibility initiatives. The Director of Strategic Operations will embody the confidence to voice an independent point of view - someone who will challenge assumptions, hold senior leaders accountable to commitments, and surface roadblocks candidly and proactively.

This requires diplomacy and expert communication and relationship building skills.

• Oversee a portfolio of concurrent strategic initiatives spanning near term execution to long-term planning providing consistent progress against defined outcomes
• Support enterprise integration initiatives (e.g., shared services planning and integration priorities), coordinating across functions and business units to drive alignment and momentum
• Proactively identify scope, ownership, and timeline misalignment before it becomes a critical path risk - facilitating structured alignment sessions among senior stakeholders
• Build and maintain the central project plan, timeline, and decision log that serve as the single source of truth across fast-evolving initiatives
• Prepare agendas for leadership meetings, ensuring the right topics and stakeholders are surfaced and prioritized
• Maintain open lines of communication with sister businesses across Exclusive Collective, coordinating cross-portfolio initiatives as needed

• Translate loose ideas, research & analysis, and cross-functional working sessions into polished, executive-ready decks - the primary output format for the team's strategic work
• Capture live working sessions into clear summaries and presentation materials
• Maintain a high bar for visual and narrative craft across all presentation materials, adapting tone and format to the audience

• Support the Chief Strategy & Product Officer with research into hospitality trends, competitive dynamics, and future-facing industry concepts to inform strategic decision-making
• Leverage AI tools to accelerate research, synthesis, and content development across the team's work streams

• Lead end-to-end negotiation and launch of strategic partnerships (e.g., private membership clubs, complementary luxury brands), internal and external teams through contract execution and go-to-market
• Own partner relationship management post-launch, ensuring commitments are met and the partnership continues to deliver value on both sides

• Maintain living documentation (project plans, decision logs, policy briefs) with rigorous version control and a clear audit trail
• Build lightweight but durable frameworks to bring order to ambiguous, fast-moving initiatives

• Serve as a candid, trusted advisor to the Chief Strategy & Product Officer and broader executive team - willing to voice a dissenting view or challenge a prevailing assumption when the situation calls for it
• Proactively name roadblocks - including interpersonal or performance-related ones - with tact and discretion, ensuring issues are addressed before they compound
• Exercise sound judgment in balancing respect for executive authority with the obligation to speak up when meaningful strategic or operational risk is identified
• Operate as a "trusted challenger" - fully aligned with leadership's goals, but never simply agreeable for the sake of consensus

• Brings structure to ambiguity - comfortable being handed a half-formed, rapidly changing initiative and building the framework, timeline, and documentation that makes it…