Director, Strategic Operations

3 days ago Requisition

Salary Range: $ To $ Annually

The Director of Strategic Operations serves as the connective tissue between organizational strategic priorities and the cross-functional execution required to bring them to life - translating leadership's intent into structured plans, driving high-stakes initiatives from concept to launch, and serving as a trusted extension of the Chief Strategy & Product Officer across partnerships, strategy, and organizational alignment. The role is inherently ambiguous and highly cross-functional.

The Director of Strategic Operations will operate without a fixed playbook and without positional authority, building alignment through influence, credibility, and rigor rather than direct reporting lines. This role runs strategic partnerships end-to-end, from contract negotiation through post-execution relationship management, and functions as the de facto source of truth during fast-moving, high-visibility initiatives. The Director of Strategic Operations will embody the confidence to voice an independent point of view - someone who will challenge assumptions, hold senior leaders accountable to commitments, and surface roadblocks candidly and proactively.

This requires diplomacy and expert communication and relationship building skills.

Cross-Functional Program Leadership

• Oversee a portfolio of concurrent strategic initiatives spanning near term execution to long-term planning providing consistent progress against defined outcomes
• Support enterprise integration initiatives (e.g., shared services planning and integration priorities), coordinating across functions and business units to drive alignment and momentum
• Proactively identify scope, ownership, and timeline misalignment before it becomes a critical path risk - facilitating structured alignment sessions among senior stakeholders
• Build and maintain the central project plan, timeline, and decision log that serve as the single source of truth across fast-evolving initiatives
• Prepare agendas for leadership meetings, ensuring the right topics and stakeholders are surfaced and prioritized
• Maintain open lines of communication with sister businesses across Exclusive Collective, coordinating cross-portfolio initiatives as needed

Communication & Presentation Development

• Translate loose ideas, research & analysis, and cross-functional working sessions into polished, executive-ready decks - the primary output format for the team's strategic work
• Capture live working sessions into clear summaries and presentation materials
• Maintain a high bar for visual and narrative craft across all presentation materials, adapting tone and format to the audience

Research & Strategic Analysis

• Support the Chief Strategy & Product Officer with research into hospitality trends, competitive dynamics, and future-facing industry concepts to inform strategic decision-making
• Leverage AI tools to accelerate research, synthesis, and content development across the team's work streams

Strategic Partnerships

• Lead end-to-end negotiation and launch of strategic partnerships (e.g., private membership clubs, complementary luxury brands), internal and external teams through contract execution and go-to-market
• Own partner relationship management post-launch, ensuring commitments are met and the partnership continues to deliver value on both sides

Documentation & Decision Governance

• Maintain living documentation (project plans, decision logs, policy briefs) with rigorous version control and a clear audit trail
• Build lightweight but durable frameworks to bring order to ambiguous, fast-moving initiatives

Independent Judgment & Constructive Accountability

• Serve as a candid, trusted advisor to the Chief Strategy & Product Officer and…