Product Manager, Desk

About Fare Harbor

At Fare Harbor, our mission is to make experiences better for everyone. Founded in 2013 in Hawaii and acquired by Booking Holdings in 2018, Fare Harbor creates powerful tools that enable our clients (think boat rentals, museums, food tours, events and more!) to operate and grow. With over 20,000 clients across 90+ countries - we’re the largest in our industry and shaping the future of travel, together.

Our team is an 'Ohana of 700+ people around the world. We’re passionate about pioneering an industry, embracing challenges with open arms, and delivering value to the experiences industry.

• Think Client First
• We Are One 'Ohana
• Be Curious and Learn
• Own It.
• Act With Integrity
• Embrace the Challenge

Why Fare Harbor? Founding Fare Harbor required unwavering passion. Turning a start-up into the world’s leading and largest reservation software for tours, activities, and attractions required relentless dedication and vision. To date, we’ve helped over 20,000 global businesses operate successfully and are proud to have played a role in enabling business owners to live their dreams. And since day one, we’ve known that our real success lies in our people—the Ohana.

With each new feature launched and new client onboarded, there is a team of incredible people behind the scenes who are full of dedication, passion, energy, and the will to succeed. We encourage everyone to bring their whole selves to work—to believe in their abilities, to freely express their creativity, and to contribute with their own uniqueness by wearing their true colors.

We take care of one another and always prioritize health and wellbeing. We give our people the space and trust to learn, to try, to succeed, to collaborate, to think outside of the box, to make mistakes, and even to fail. And then we come together to try again. From the minute you join, you have a voice. You find your space.

You make an impact. We celebrate our victories, shout our successes, and are always eager to tackle new challenges. And we can’t wait to see all that’s to come.

We are looking for a commercially minded Product Manager to lead Desk, Fare Harbor's modern reseller platform for destination management companies and sophisticated resellers. Desk helps teams search and book and resell inventory, build multi-experience itineraries, handle payments and commissions, and run their daily operations in real time.

This is a high-impact role at the intersection of travel experiences, hospitality, payments, and B2B SaaS. You will own a product that is both mission critical for established, high-volume partners and central to Fare Harbor's future distribution strategy: extending the reach of our clients' inventory through trusted, in-person and hybrid selling channels.

The Product Manager for this role must be able to bring structure and conviction to a complex environment. You will balance an active legacy migration, real frontline workflow needs, commercial adoption, monetization, and deep ecosystem dependencies. This requires excellent product fundamentals, meaningful industry or adjacent market knowledge, and the confidence to challenge assumptions, make decisions, and align senior stakeholders without formal authority.

Own Desk strategy, outcomes, and roadmap

• Set a clear product strategy and multi-quarter roadmap for Desk, grounded in the needs of concierge desks, DMCs, affiliates, resellers, and the clients whose inventory they sell.
• Turn market insight into differentiated product bets for high-touch and hybrid distribution: concierge workflows, multi-experience itineraries, vouchers, payments, commissions, reporting, and real-time availability.
• Own measurable outcomes, including active Desk…