Food Service - Park Operations Supervisor

Food Service - Park Operations Supervisor

Denver Zoo, 2300 Steele St., Denver, Colorado, United States of America

Posted Tuesday, August 18, 2026 at 6:00 AM | Expires Saturday, September 19, 2026 at 5:59 AM

Who are we :

At SSA, we believe our work matters because the people do. For more than 50 years, we ve helped create experiences that leave people feeling connected, inspired, and reminded that fun still matters.

Whether you re looking for your first job, building your career, or bringing years of experience to a new role, you ll be part of a team that values your ideas, supports your growth, and encourages you to make an impact. More than 54% of our leaders are promoted from within, reflecting our commitment to investing in people and creating opportunities to succeed.

Position Title: Food Service - Park Operations Supervisor

Reports to: Assistant Food Service Operations Manager (if applicable) and/or Food Service Operations Manager

Who are we:

For more than 50 years, SSA has partnered with cultural attractions to design the hospitality experience journey, freeing our partners to remain mission-focused.

We bring together admissions, culinary, and retail with innovation and human connection to shape a seamless guest journey.

Our focus is on people, innovation, and operational intelligence as a means to create special moments with lasting impact. We call it 452 Hospitality, the foundation of how we serve our partners and their communities.

Responsibilities

Live out 452 Hospitality by delivering warm, welcoming, and memorable experiences for every guest and client.

Ensure all locations, or zones, are adequately stocked, prepped, and staffed for daily operation.

Oversees entire park operational duties, ensuring quick service, food service, safety and quality, availability, merchandising and guest service standards are all met and excelled.

Creates daily prep and item lists, delegating to employees as necessary.

Actively helps to support operations and fill holes as necessary to ensure smooth service.

Maintains a checklist of routine or daily cleaning tasks and ongoing maintenance projects.

Assigns associates to duties, coaching through projects, daily tasks, and guest interaction.

Actively and efficiently responds to guest and client feedback, with a report to the operations manager to ensure that any potential complaints are mitigated against further occurrence.

Familiar with intermediate food and beverage knowledge, including but not limited to serve-safe food temperatures, FIFO product rotation, safe food handling, food storage and labeling, safe alcohol service, sanitation, and overall area cleanliness.

Maintains general organizational upkeep of each outlet’s storage areas/back dock spaces within the designated zone.

Responsible for general labor forecasting within their designated zone to predict business levels for staffing/prep needs (including the ability to analyze the Daily Snapshot and other forecasting documents).

Responsible for daily check-ins with outlets, ensuring that information given to them via preshift meetings each morning is being communicated to team members across their zone.

Ability to limit and control waste through maintaining proper prep levels and daily tracking of waste through provided waste logs.

Responsible for planning break schedules for all team members within the assigned zone following peak business hours.

Maintains consistency with all products and serves products based on the standards set by the operations and culinary team.

Ability to create and communicate a plan for the next day regarding staffing, prep, and to-do lists.

Implements proper merchandising of product as set by the Operations team.

Monitors and controls production of all products in your…