Revenue Operations Manager

Revenue Operations Manager

Full Time Sales Denver, CO, US

30+ days ago Requisition

Salary Range: $90,000.00 To $ Annually

Who we are:

Hi, we're Samba Safety and we offer the industry's most comprehensive driver monitoring software. Our mission is promoting safer communities by reducing risk through data insights. Companies trust Samba Safety to keep their employees safe on the roads, price and reduce risk, help protect their brand, their bottom line, and our global community.

We've built an inclusive, supportive, and exceptional culture where every employee is empowered in their role. Don't take our word for it; we've been recognized as a Top Workplace by The Denver Post, Albuquerque Journal, Sacramento Bee, and Built In Colorado. Our employees rate Samba Safety as top-notch, with a rock-solid Top Rating on Glassdoor.

What You'll Do:

Reporting to the Sr. Director of Revenue Operations, the Revenue Operations Manager is the operational engine of Samba Safety’s go-to-market organization. This role is responsible for the day-to-day health of revenue operations — owning CPQ, billing, deal desk, territory and capacity planning, quota and compensation, Finance alignment, and the cross-functional processes that keep the revenue org running. The Revenue Operations Manager manages two direct reports (Deal Desk Analyst and Sales Operations Coordinator) and works as a trusted partner to Finance, IT, Customer Success, and Sales leadership.

Responsibilities:

• Manage, develop, and coach two direct reports:
  Deal Desk Analyst and Sales Admin. Own their career development, performance, and day-to-day prioritization.
• Support new hire onboarding for Sales-facing roles.

Deal Desk & CPQ Operational Execution

• Own the deal desk function – Serve as the escalation path for deal desk questions, billing conflicts, and operational exceptions that exceed direct report authority.
• Lead CPQ UAT, ticketing, and prioritization — collaborate with IT on business requirements for system changes, test deployments, and change management for CPQ updates that affect the sales floor.
• Serve as trusted advisor to the Sales team on creative deal structuring and contracting options.

Finance Alignment

• Oversee billing issue resolution: collaborate with Deal Desk and Billing to resolve billing disputes, CPQ bugs, and invoice discrepancies.
• Align with Finance Operations — month-end bookings close, approval workflow alignment, and commission payments.
• Deliver comprehensive insights into the customer journey through dynamic reports focused on conversion rates, churn and retention metrics, and customer segmentation across the revenue org.
• Build and maintain executive-level reporting on deal metrics, revenue KPIs, and operational performance — translating data into clear recommendations leadership can act on.
• Monitor forecast accuracy and pipeline health on a recurring basis; flag risks and opportunities to Sales and Finance leadership proactively.
• Partner with Sales leadership on annual capacity planning — modeling rep ramp, attrition assumptions, and headcount needs to ensure quota coverage across all segments.

Operational Execution & Process Improvement

• Share ownership of territory management for Sales — including fairness, rep departure/reassignment routing, and channel partner segmentation
• Own RFP coordination for government and commercial RFPs — submission coordination with Contracts and Legal, portal management. Currently co-managed with Deal Desk Analyst; this role owns the process and escalation path.
• Proactively identify areas where processes need to be automated or streamlined — lead process improvement initiatives and demonstrate thought leadership around sales processes and operations. Coordinate with the AI & Tech Stack function for systems…