Customer Operations Project Coordinator

POSITION SUMMARY

Want to jumpstart a career in solar energy and help accelerate the clean energy transition? As Customer Operations Project Coordinator at Sun Share, you’ll play a central role in ensuring smooth internal operations and successful execution of projects that drive the acquisition, onboarding, and management of community solar subscribers. You’ll collaborate with cross‑functional teams to implement and improve complex organizational processes, track key milestones, and keep the Customer Operations team accountable for its deliverables.

You’re detail oriented, tech‑savvy, comfortable working with large data sets, and passionate about making the world a cleaner, brighter place!

• Create and maintain SOPs, process maps, and templates that standardize how the team manages subscriber onboarding and project execution.
• Audit existing tools and workflows to identify and consolidate redundant tools and procedures, reducing friction and keeping the team focused on high‑value work.
• Support the design and continuous improvement of Customer Operations business processes, driving and measuring project timelines, costs, and outcomes in alignment with department goals.
• Maintain data integrity across Sun Share’s systems through data entry, document management, and quality control.
• Lead schedule update meetings to ensure all project activities are accurately recorded; verify timing and sequencing of project schedules; and communicate changes and constraints to internal stakeholders in a timely manner.
• Provide input on project milestone narratives and priorities to support schedule risk mitigation and decision‑making; prepare reports and dashboards that give stakeholders a clear, at‑a‑glance view of risks and opportunities.
• Coordinate with cross‑functional teams on the scoping, evaluation, and rollout of new processes, including facilitating user adoption.
• Manage competing priorities effectively, meet deadlines, and communicate proactively with stakeholders at all levels.

• 2+ years of relevant professional experience managing data, schedules, and projects.
• Strong verbal and written communication and organizational skills.
• Proficiency in Microsoft Office, Adobe, Google Suite, and AI productivity tools.
• Experience with Salesforce and Smartsheet.
• Excellent problem‑solving skills and a proactive approach to asking questions and seeking clarity.
• Ability to work independently and take ownership of goals with minimal direction.
• Genuine passion for building a career in renewable energy.

• Annual salary range of $70,000 to $90,000 depending on experience.
• Health insurance with up to 100% of premiums covered by the company.
• Company-sponsored short‑ and long‑term disability coverage.
• Company-sponsored life insurance coverage.
• Eligibility to participate in a company‑matched 401(k) plan.
• Eligibility to participate in Sun Share’s stock option plan.
• Paid time off.
• Paid holidays.
• Office closed Christmas Day through New Year’s Day.

Sun Share is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.