Vendor & Partnership Program Manager

WOW! is looking for a Vendor & Partnership Program Manager to lead the relationships, programs, and partnerships that help drive our sales and marketing growth.

This is a highly collaborative, strategic role at the intersection of Marketing, Sales, Retention, Customer Experience, Product, Finance, Procurement, and Legal. You’ll own a portfolio of external vendors and strategic partners, ensuring they deliver measurable business value while helping WOW! execute acquisition, retention, customer experience, and brand-building initiatives.

What WOW! Offers Base salary up to $120,000 annually , commensurate with experience, and comprehensive benefits including:

Medical, dental, and vision insurance
401(k) with company match

Paid time off & company holidays

Tuition reimbursement for continued development

Employee broadband discounts

What You’ll DoVendor & Partnership Leadership Own the end-to-end management of WOW!’s external vendor and partner portfolio supporting sales growth and marketing initiatives.

Serve as the primary relationship owner for strategic marketing and sales-support vendors.

Lead contract negotiations, onboarding, issue resolution, renewals, and ongoing business reviews.

Lead vendor selection and RFP processes, including evaluation criteria, negotiations, and implementation planning.

Identify opportunities to consolidate, renegotiate, or expand partnerships to improve cost efficiency, performance, and campaign effectiveness.

Program Management & Performance Provide program management across the vendor portfolio, keeping timelines, deliverables, budgets, and stakeholders aligned from kickoff through execution.

Develop and maintain vendor performance frameworks, including scorecards, SLAs, KPIs, and ROI measurements.

Monitor vendor-supported campaigns and programs and use data to identify opportunities for optimization and course correction.

Maintain strong governance and documentation around vendor contracts, renewals, performance history, and business commitments.

Serve as the escalation point for vendor issues impacting quality, timelines, budgets, or business results.

Cross-Functional Partnership Partner closely with Marketing, Sales, Retention, Customer Experience, Product, Finance, Procurement, and Legal to ensure vendor strategies align with business priorities.

Ensure contractual, financial, compliance, and operational requirements are met.

Facilitate coordination between external vendors/partners and internal Brand and Creative teams to keep co-branded and partner-produced materials moving efficiently through review and approval.

Serve as the key connector between external partners and internal stakeholders on branding, messaging, content, and value proposition requirements.

Executive Communication & Business Impact Present vendor performance, business results, risks, opportunities, and recommendations to senior leadership and key stakeholders.

Translate vendor and campaign data into actionable business recommendations.

Build strong relationships with partners that create opportunities to expand and improve marketing and sales initiatives.

Help shape the future of WOW!’s vendor and partnership ecosystem through strategic thinking, disciplined execution, and continuous improvement.

What You Bring Education & Experience Bachelor’s degree in Marketing, Business Administration, Communications, Finance, or a related field.
5+ years of experience in marketing, vendor management, partnerships, program management, or a related discipline; 7+ years preferred.

Demonstrated experience managing external vendors, agencies, or strategic partners, including contract negotiation and performance management.

Experience supporting sales-facing or campaign-driving programs and measuring their business impact.

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