Training Manager

Description

Position Summary:
As an ambassador of Gastamo’s mission to make everyone feel special through great food, unique environments, and exceptional hospitality, the Training Manager owns the accuracy, quality, and innovation of Gastamo’s training content. This role oversees training from onboarding through ongoing development and ensures Opus and all in-restaurant materials remain current with every rollout, menu change, and process update.

Gastamo Group is looking for a Training Manager who is passionate about people, hospitality, and how learning truly sticks. This role goes beyond manuals and videos—it’s about meeting team members where they are, using the most effective methods to teach, reinforce, and inspire. Whether it’s in the classroom, through a short-form video, an FAQ guide, or a live coaching session, the Training Manager brings energy, creativity, and relevance to every learning experience.

As we continue to grow rapidly, the person in this role will help shape the future of how we develop people— from onboarding through leadership—while keeping Gastamo’s hospitality standards sharp and current.

You're rarely in the room when these values get lived out on a shift, GMs and hourly team members experience them through the materials you build, not through your presence on the floor. A job aid that's accurate, a video that's current, an onboarding module that prepares someone: that's where these values come through or don't. Getting the content right the first time, every time, is how you show up for every restaurant without being there.

• Gastamo Heart: We give the gift of hospitality through outstanding food and service that conveys love. We approach each day with genuine care for our guests and teammates.
• Build Trust: We are principled in building trust. Our moral code of conduct demands we are always honest, fair, and professional. Our motives, words, and actions are always aligned.
• All The Small Things: We know that excellence is built one detail at a time. We take pride in doing the job right the first time and fixing issues quickly when they arise.
• Win Together: We win or lose as a team. We lift each other up, hold one another accountable, and share credit for success.
• Constantly Evolving: We are hungry to learn and improve. We seek out meaningful insights and embrace feedback as opportunities to grow.

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The duties and responsibilities listed below are those that must be met to successfully perform this job. Reasonable accommodation may be made to enable individuals with disabilities to perform an essential function.

• Maintain Gastamo’s learning management system as the single source of truth for training content. Organize and update content, build learning paths, and track completion through reporting to ensure training remains current, accessible, and effective.
• Build and maintain Gastamo’s training materials across all brands, including LMS modules, how-to guides, onboarding checklists, step-by-step job aids, and video scripts. Ensure training is developed for new menu items, LTOs, process changes, and operational updates, with clear timelines so teams are prepared before launch.
• Ensure all digital content is mobile-friendly and easy to access for hourly team members.
• Proactively audit existing content on a regular cadence to catch outdated information before it reaches the floor.
• Ensure all materials are aligned with Gastamo's brand voice, hospitality standards, and Core Values.

• Own the content for hourly onboarding and training across all positions, from Host to…